Search for IT Support Specialist roles in Philadelphia with a focus on full-time positions. I have 5 years of experience and an associates degree in Computer Science. Additionally, I prefer roles that offer medical insurance and a salary around $60,000.

Okay, I've searched for IT Support Specialist roles in Philadelphia for full-time positions, requiring 5 years of experience and an associates degree in Computer Science, with a salary around $60,000 and offering medical insurance. I have found 15 positions for you to explore.

IT Support Specialist

Philadelphia, PA

Full Time

5 years + Experience

Associates

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of IT Support Specialist 1 at IMEG is fundamentally focused on ensuring that end users have smooth and efficient computing operations to effectively accomplish their organizational tasks. The key responsibilities include responding to help requests, troubleshooting issues, and documenting the process. This requires not just technical skills but also strong interpersonal abilities, as building rapport with users is essential to elicit detailed problem information. The role likely involves troubleshooting a variety of hardware and software issues, indicating a breadth of technical knowledge. Successful candidates will work autonomously to diagnose problems and possibly perform hands-on fixes, which means they must be comfortable using diagnostic tools and utilities to troubleshoot effectively. Moreover, as the company emphasizes continuous training and employee development, the candidate's ability to learn and adapt will be pivotal to thriving in the role. Performance success might be measured by user satisfaction levels, resolution times, and the ability to mentor and train junior staff, highlighting an expectation not just of technical proficiency but also of leadership and service orientation.

Company Analysis:

IMEG operates within the engineering and design consulting sector, positioning itself as a leader with nearly a century of experience. The company emphasizes a people-centered approach, fostering a culture that prioritizes employee engagement and local community relationships. This environment is characterized by a blend of innovative spirit and traditional values, which suggests that the role of an IT Support Specialist 1 will focus not only on technical capabilities but also on contributing to a supportive and collaborative workplace culture. The firm’s employee-owned structure indicates that staff may feel a greater sense of responsibility and pride in their work, which can influence the dynamics of teamwork and communication. In terms of organizational structure, the IT Support Specialist likely functions within a supportive team framework, interfacing across various departments to assist with tech challenges as they arise. The role directly contributes to IMEG's strategic goal of maintaining high-quality service delivery for its clients by ensuring reliable technology systems—essential for smooth operations and project collaboration. Thus, candidates should align themselves with the company's values of continuous improvement and community involvement to find long-term satisfaction and impact within IMEG.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a difficult technical issue. What was the problem, and how did you resolve it?
Can you describe an instance where you received critical feedback from a user? How did you handle it?
Describe your experience in mentoring or training junior team members. How do you approach this responsibility?
How do you prioritize help requests when multiple users are experiencing issues at the same time?
What tools or methodologies do you find most effective for troubleshooting software and hardware issues?
Can you discuss your familiarity with diagnostic utilities? Which tools have you used, and how have they been effective?
How would you approach installing and upgrading software on multiple systems? What key steps do you take to ensure a smooth process?
Imagine a user reports their computer is very slow but cannot specify further. How would you handle this situation to diagnose the issue?
Why are you interested in working at IMEG, and how do you see yourself contributing to the company's culture?
What aspects of our values and mission resonate most with you, and how do you believe they align with your professional goals?
What questions do you have regarding the career development opportunities here at IMEG?
How does your experience align with the goals of a people-centered engineering approach?
What do you think is the most challenging aspect of providing IT support, and how do you overcome it?

Job Details

Overview Company

IT Support Specialist I

$58k/y-$65k/y

IMEG

a day ago

Highlight

OnsiteFull-time5+ yearsMid

Summary

IMEG is seeking an IT Support Specialist 1 to join their team in Philadelphia, PA. The role involves ensuring proper computer operations to support organizational tasks and resolving end user help requests.

About the Role

As an IT Support Specialist 1, you will field incoming help requests, document user information, prioritize and escalate problems, and perform hands-on fixes at the desktop level. You will also train entry-level staff, develop help sheets, and perform post-resolution follow-ups.

About You

Required:

Associates degree in Computer Science, CIS, or equivalent of seven years’ work experience in related field.
5 years’ work experience in related field.
Experience with desktop operating systems including Windows 10.
Extensive application support experience.

Benefits

Health insurance coverage
Employee wellness program
Life and disability insurance
Retirement savings plan
Paid holidays and paid time off (PTO)
Annual bonuses and stock ownership options
Tuition reimbursement

IMEG

With a history that dates back nearly 100 years, IMEG grew from several firms coming together under one uniting vision: people-centered engineering. As a national engineering and design consulting company we’ve intentionally localized our focus to serve carefully chosen regions and markets, allowing us to put relationships and communities first, without sacrificing expertise.

Our specialties are high-performing building systems, infrastructure, program management and construction-related services, but our secret to success is found in our deep bench of 1,500 team members. For us, people-centered engineering is about more than the people we serve — it’s representative of the engaged employee culture we’ve worked hard to create. We believe in investing in our people and their professional futures through continuous training, community involvement and the ability to develop a niche specialty.

After all, that’s the whole reason we’re drawn to people-centered engineering: everyone wins. By utilizing a collaborative project approach that values our local relationships, national resources and employee engagement, we’re able to produce high caliber work through high quality processes.

Philadelphia, PA