Okay, I've searched for IT Support Specialist roles in Lakewood, CO that are full-time, require 2-3 years of experience, and specify skills in Windows 10/11 and Active Directory. I found 27 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at this well-established Colorado-based construction/utilities firm is fundamentally about maintaining and enhancing the technological backbone that supports ongoing rapid growth at a national scale. The candidate is expected to take full ownership of IT support systems, ensuring seamless functionality and timely upgrades of hardware and software across desktops, laptops, servers, and peripheral devices. This includes hands-on responsibilities like deploying new equipment, managing software licenses, and troubleshooting network and device issues. Proficiency with Windows OS, Active Directory, and Office365 reflects the need to efficiently manage user and device configurations in a structured IT environment. The role requires excellent organizational skills and a solid work ethic, as this person will likely face challenges such as resolving complex technical problems under time constraints, maintaining inventory data accuracy, and collaborating with infrastructure teams to align daily technical operations with broader organizational goals. Success in this role means effectively reducing downtime, streamlining technology deployment projects, and proactively identifying issues that could impact company growth. Given its contract nature with potential for permanent hire, adaptability and a strong on-site presence in the Denver metro area are also key.

Company Analysis:

High Country Search Group operates as a seasoned and integrity-driven recruiting firm that prides itself on long-term, quality-focused partnerships with clients and candidates. The company's emphasis on excellence and deep industry expertise suggests a culture that values professionalism, reliability, and sustained relationships over quick wins. Working with them in this IT Support Specialist role likely means being part of an established network that supports significant clients in traditional but evolving industries like construction and utilities. The company’s strong local roots paired with growing national reach indicate a balance between personalized attention and scalable operations, which could reflect on a work environment that is both supportive and ambitious. Given High Country’s commitment to ethical standards and long-term success, an employee in this role should align well with values of responsibility, perseverance, and a proactive mindset. The on-site nature of the role also implies a workplace culture that values direct collaboration and hands-on problem solving with visible impact. This position supports strategic company goals by ensuring IT infrastructure is a trustworthy enabler for continued expansion.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a critical hardware or software failure under tight deadlines. How did you prioritize and resolve the issue?
• Behavioral: Describe an occasion when you had to manage IT support across multiple teams or departments. How did you ensure smooth communication and problem resolution?
• Behavioral: Share an example of how you maintained accurate IT inventory or asset management. What processes or tools did you use?
• Behavioral: Have you ever had to implement a new technology or system rollout? What challenges did you face, and how did you overcome them?
• Technical: Walk me through your process for deploying a new laptop with standardized images and software for a new employee.
• Technical: How do you manage user assignments and permissions in Active Directory to ensure security and proper access?
• Technical: What steps do you follow to perform timely workstation software upgrades while minimizing disruption to end users?
• Technical: Explain how you monitor network health and respond to hardware malfunction issues. What tools and techniques do you typically use?
• Situational: Imagine a user reports intermittent connectivity issues with their desktop, but all standard checks appear normal. How would you approach diagnosing and resolving this?
• Situational: If you discovered a discrepancy in IT inventory during an audit, how would you handle the situation and prevent it from recurring?
• Situational: Suppose you are tasked with setting up a temporary remote workstation with limited resources for a field employee. What factors would you consider?
• Company Fit: What interests you about supporting IT operations at a growing construction/utilities firm in the Denver metro area?
• Company Fit: How do you align with High Country Search Group’s emphasis on long-term relationships and integrity in your approach to IT support?
• Company Fit: Describe how working 100% on-site fits with your preferred work style and how you manage collaboration in such environments.
• Questions for Interviewer: Can you describe how the IT support team interacts with other departments and the leadership here? What’s the typical escalation path?
• Questions for Interviewer: How does the company anticipate its IT infrastructure needs evolving as it continues to grow nationally?
• Questions for Interviewer: What opportunities exist for this contract role to transition into permanent employment, and what criteria are used to evaluate that?