Search for IT Support Specialist roles in Norristown, PA, for full-time positions, preferably in the healthcare industry, requiring 3+ years of experience, and with a focus on cybersecurity skills.

Okay, I've searched for IT Support Specialist roles in Norristown, PA, targeting full-time positions within the healthcare industry, requiring over 3 years of experience, and emphasizing cybersecurity skills. I found 27 positions matching your criteria.

IT Support Specialist

Norristown, PA

Full Time

Healthcare

3 years + Experience

cybersecurity

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Support Specialist role at Globus Medical is fundamentally centered on providing essential technical assistance within the company's headquarters in Audubon, PA. This position is crucial for maintaining seamless day-to-day IT operations and ensuring that both employees and technical infrastructure function optimally. Primary responsibilities include offering tier II technical support, especially for high-priority issues and employee onboarding processes, along with managing hardware and software inventories. This not only involves technical troubleshooting skills but also necessitates a strong emphasis on customer service and collaboration across departments. As the first line of support for system issues, the specialist must hone their problem-solving abilities and be quick to adapt to the fast-paced environment inherent in the healthcare technology field. Success in this role will likely be measured by the reduction of unresolved IT issues, the efficiency of onboarding processes, and positive feedback from staff on IT support efficiency.

Company Analysis:

Globus Medical operates within the healthcare technology sector, focusing on innovations that improve patient care related to musculoskeletal disorders. Their commitment to urgent, cutting-edge solutions places the IT Support Specialist in a strategic team that is directly tied to the company’s mission of enhancing patient outcomes. The company prides itself on a culture that emphasizes innovation, customer service, teamwork, and a driven approach to problem-solving. Given this ethos, the role of IT Support Specialist requires not only technical expertise but also interpersonal skills to ensure collaborative efforts with healthcare professionals. Working closely with various IT teams and vendors, this position is vital for maintaining high standards of operational efficiency in a company that values agility and quality patient care. With cross-functional visibility, the specialist will be supported by a culture that prioritizes respect and accountability, indicating a workplace dynamic where collaboration is key to fulfilling the broader corporate goals of patient-centered solutions.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time you provided exceptional customer service in a technical support role. What was the situation, and what was the outcome?
Can you share an experience where you had to troubleshoot a complex IT issue? How did you approach it?
Tell me about a time you faced a challenging technical problem. How did you prioritize and solve it?
How do you ensure you are up-to-date with the latest IT security protocols?
How do you handle the pressure of urgent technical support requests while managing your daily tasks?
What steps would you take to maintain an inventory of IT assets effectively?
How would you approach a situation where a critical business system is down and affects operations?
Imagine you are assisting a user with a software issue and they become frustrated. How would you manage the conversation?
What strategies would you use to ensure compliance with IT security policies?
Why do you want to work with Globus Medical, and how do you align with our values of innovation and teamwork?
What appeals to you about supporting IT in a healthcare setting like Globus Medical?
What specific IT management tools or methodologies have you used in the past?
How do you prioritize tasks when confronted with multiple IT support requests?
What questions do you have about the IT Support Specialist role and its impact on the organization's goals?
Can you share your experience working within a team and how you’ve handled differing opinions on technical solutions?
What do you believe the biggest challenges will be in this IT Support Specialist role at Globus Medical?

Job Details

Overview Company

IT Support Specialist

Lensa

2 days ago

Highlight

OnsiteFull-timeEntry

Summary

Globus Medical is seeking an IT Support Specialist to join their team in Norristown, PA. The role involves providing on-site technical assistance for hardware, software, and network support at the Globus headquarters in Audubon, PA.

About the Role

As an IT Support Specialist, you will be the primary on-site IT support for high priority issues, including employee onboarding, hardware, software, and network problems. You will troubleshoot issues, implement system updates, and maintain IT infrastructure. Collaboration with IT teams and vendors is essential to ensure smooth day-to-day IT operations.

About You

Required:

High school diploma or equivalent.
Experience with Windows operating systems and office suite.
Knowledge of end point management technologies and mobile device OS (Android & iOS).
Strong written and verbal communication skills.
Ability to solve tier 1 technical issues and escalate when needed.
Customer-oriented with a sense of urgency.

Lensa

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Norristown, PA