I'm looking for part-time IT support roles at University Park, flexible hours between 9 am and 8 pm, no prior experience required, and preferably jobs that offer customer service interactions.

Okay, I've searched for part-time IT support roles in University Park with flexible hours between 9 am and 8 pm, that require no prior experience and involve customer service. I found 15 positions that match your criteria.

IT Support Staff

University Park, PA

Part Time

Entry

Customer Service

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The IT Support Staff - Part-Time (Student) role at Penn State is fundamentally focused on providing essential technical support to users within the university's library systems. Key responsibilities include troubleshooting technical issues related to both Windows and Mac operating systems, managing helpdesk tickets, preparing devices for deployment, and assisting with specialized services like Virtual Reality offerings. Given the context of a higher education environment, effective communication and exemplary customer service skills are crucial, as this position involves direct interaction with fellow students and library patrons. The lack of prior technical experience required suggests that the university values potential and a willingness to learn over existing expertise, emphasizing training as a key component of success in this role. Candidates will face the challenges of quickly solving diverse technical issues, which requires adaptability and problem-solving skills. Success in this role could mean efficiently resolving user issues while maintaining high customer satisfaction, thus playing a vital role in supporting the educational mission of the university.

Company Analysis:

Penn State is recognized as a leading institution in higher education, committed to not only imparting knowledge but also fostering community impact through its programs. The company's culture seems deeply rooted in collaboration, inclusiveness, and personal development, reflective of its mission to prepare students for meaningful contributions to society. Within the context of this role, the environment likely promotes a sense of belonging and teamwork, essential for student staff who are part of a supportive network. The Libraries Strategic Technologies Department is positioned to significantly influence the student experience by enhancing technological access and fostering innovative learning environments. As part of a larger organizational framework, this part-time role could enhance the overall effectiveness of library services, aligning with the university's strategic goals of accessibility and community engagement. Therefore, candidates should consider not only their individual performance but also how they contribute to larger mission-driven objectives within the university.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you had to troubleshoot a technical issue. What steps did you take to resolve it?
Can you provide an example of how you delivered excellent customer service in a challenging situation?
Tell me about a time you had to learn something quickly. How did you go about it?
What strategies would you use to assist a patron who is struggling to understand how to use a new technology you are supporting?
How would you prioritize tasks when you receive multiple help desk tickets at the same time?
What experience do you have with Windows or Mac operating systems, and how would it help you in this role?
Explain how you would approach preparing devices for deployment to ensure they meet user needs.
Imagine a scenario where a user is frustrated with a technical issue they are experiencing. How would you calm them down and assist them effectively?
Why do you want to work in the information technology support area at Penn State, specifically?
How do you think your personal values align with Penn State's commitment to equity and belonging?
What do you believe is the most important aspect of providing IT support in an educational setting?
If you could ask our team one question about the IT support role, what would it be?
How would you ensure effective communication with team members and users in a fast-paced environment?

Job Details

Overview Company

IT Support Staff

$12.50/h

Penn State University

a month ago

Highlight

OnsitePart-timeEntry

Summary

Penn State University is seeking IT Support Staff - Part-Time (Student) to join their team in University Park, PA. The role involves providing End-User Information Technology support with no prior experience required.

About the Role

As an IT Support Staff - Part-Time (Student), you will be responsible for troubleshooting Windows, Mac, and printer issues, assigning tickets in the helpdesk, preparing and updating devices for deployment, and assisting patrons with Virtual Reality and One Button Studio services.

About You

Required:

Possess excellent customer service skills.
Be reliable.
Flexible in regards to scheduling.

Penn State University

There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our nearly 88,000 students and 17,000 faculty and staff know the real measure of success goes beyond the classroom—it’s the positive impact made on communities across the world.

From access to state-of-the-art resources to interdisciplinary pursuits in collaborative atmospheres, a Penn State degree is more than an education. The experiences and knowledge gained here will form the foundation for the lives our students build. Their contributions to the world begin with a Penn State degree.

We Are Penn State.

University Park, PA