Okay, I've searched for IT Support Technician roles in Plano, TX, requiring an associate degree in IT, CompTIA certification, for full-time positions, and with at least 1 year of experience in end-user support. I have found 34 positions for you.

Sure. Here's the analysis:

Job Analysis:

The IT Support Apprentice at Cognizant is a foundational role strategically designed to cultivate technical proficiency and client engagement skills within the dynamic Cloud, Infrastructure & Security (CIS) practice. The primary purpose of this position is to deliver first-level support while undergoing intensive on-the-job training that aligns with Cognizant's commitment to modernization and client satisfaction. Success in this role entails efficiently troubleshooting hardware and software issues, providing timely resolutions for external and internal clients, and actively participating in the IT onboarding and offboarding processes. Candidates will face challenges such as adapting to various client environments, managing support requests under tight timelines, and maintaining clear communication amidst potentially high-stress situations. Thus, a proactive attitude and a strong desire to learn are essential attributes. Achieving key performance indicators such as resolution times, user satisfaction rates, and the ability to navigate a 24/7 operational model will define success during the first year.

Company Analysis:

Cognizant is positioned as a leading player in the IT services sector, focusing on modernizing technology and transforming business processes. The company’s culture appears to prioritize innovation, collaboration, and adaptability, vital for thriving in an environment characterized by fast-paced change and client demands. As an apprentice, the candidate will fit within a vibrant team that likely interacts frequently with various departments and management, enhancing visibility and growth opportunities. Cognizant’s strategic aim with this apprenticeship is to build a workforce equipped for the future, indicating that they are looking for driven individuals who can not only fulfill immediate support needs but also evolve with the company’s ambitions. The focus on continual learning and development throughout the apprenticeship aligns well with the company's long-term growth objectives, suggesting that this role provides a significant pathway to further career opportunities within the organization.

Absolutely. Here are some mock interview questions that could come up:

• Can you describe a time when you had to troubleshoot a technical issue? What steps did you take to resolve it?
• How do you prioritize tasks when dealing with multiple support requests at the same time?
• Give an example of a situation where you had to communicate complex technical information to a non-technical user. How did you ensure they understood?
• Tell me about a time when you went above and beyond to help a colleague or client. What motivated you to do so?
• How would you approach a scenario where a user is experiencing a recurring issue with their hardware? What steps would you take to investigate further?
• What diagnostic tools or software have you used in the past to troubleshoot hardware or software issues?
• How familiar are you with the Microsoft Office suite, and can you provide examples of how you've used it in a previous support role?
• Imagine a situation where you receive an urgent support call when you are already dealing with another incident. How would you handle this? What actions would you take?
• If a client expresses dissatisfaction with the support they have received, how would you address their concerns?
• Why do you want to work at Cognizant specifically, and how do you see this role aligning with your career goals?
• What aspects of our company's mission resonate with you, and how do you envision contributing to them?
• What are some questions you have about the support processes here at Cognizant?
• Are you comfortable with the possibility of relocating for future assignments? What factors would you consider in making that decision?
• What excites you most about the opportunity to work in the Cloud, Infrastructure & Security space?