IT Support Technician I
Helen of Troy3 days ago
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OnsiteFull-timeEntry
Summary
Helen of Troy is seeking an IT Support Technician I to join their IT team in Plano, TX. The role involves providing technical support for desktop and laptop hardware and software, as well as managing network connectivity and user accounts.
About the Role
As an IT Support Technician I, you will provide end-user technical support for both local and remote users, diagnosing and resolving issues with PC hardware, software, servers, and networks. Your responsibilities will include installing and configuring software and hardware, managing servers, creating user accounts, and troubleshooting network connectivity. You will also analyze incident management activities to improve service quality and implement technologies to enhance user efficiency.
About You
Required:
- High School Diploma or equivalent.
- 2+ years of experience in a technical role.
- In-depth knowledge of Microsoft Office applications.
- Experience supporting remote users and fixing computer hardware.
- Solid grasp of PC and MAC systems.
Preferred:
- Associate’s Degree or equivalent and specialized training.
- Experience in a Citrix/Terminal server environment.
- CompTIA A+ and Network+ certifications.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and advancement.
- Inclusive and diverse work environment.
Helen of Troy
Helen of Troy Limited (NASDAQ: HELE) is a leading global consumer products company. What started as one brand, has grown into a portfolio of world-class brands, each bringing quality and reliability to their respective industries. At Helen of Troy we bring 55+ years of experience to consumers looking for the best Home & Outdoor and Beauty & Wellness products. And we continue to grow thanks to our dedicated associates who bring their industry expertise, unique experiences, and shared values to Helen of Troy. Joining our family of brands, you’ll have the opportunity to excel in an environment that encourages personal growth and collective success. Bring your ambition to Helen of Troy and we’ll set you on an exciting career path.
Dallas, TX