Search for IT Help Desk Technician roles in Galliano, LA, focusing on full-time positions. I have 3 years of experience, looking for roles that require troubleshooting skills and knowledge of network connectivity.

Okay, I've searched for IT Help Desk Technician roles in Galliano, LA, specifically for full-time positions, requiring 3 years of experience, with a focus on troubleshooting skills and network connectivity knowledge. I have found 27 positions for you. You can review them now.

IT Help Desk Technician

Galliano, LA

Full Time

3 years + Experience

Troubleshooting

Network Connectivity

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The primary purpose of the IT Help Desk Technician role at Grand Isle Shipyard (GIS) is to ensure seamless technical support and maintain the functionality of IT systems for end-users within the organization. This role is critical as it acts as the first point of contact for users needing assistance with hardware and software issues, which are common in a fast-paced, technical environment influenced by the oil and gas sectors. Key responsibilities include troubleshooting various IT problems, managing software installations, and ensuring user training and documentation are up-to-date. This means the technician not only provides solutions but also empowers users to enhance their IT skills, ultimately improving operational efficiency. Candidates will face challenges such as rapidly resolving technical issues under time constraints and managing user expectations while providing clarity on technical jargon. Success in this role could be reflected in decreased resolution times and improved user satisfaction metrics within the IT department, which could enhance overall productivity across GIS' operations.

Company Analysis:

Grand Isle Shipyard (GIS) occupies a strategic space within the oil and gas, power, and renewable energy sectors, positioning itself as a key player in these industries since 1948. As a well-established company, GIS emphasizes reliability, safety, and innovative solutions to cater to its diverse clientele. The company's long-standing commitment to excellence suggests a culture that values experience, precision, and consistent quality. For an IT Help Desk Technician, this could translate into an expectation for not only technical competence but also an adherence to safety and regulatory protocols aligned with industry standards. The role will likely involve close collaboration within cross-functional teams that span different service lines, impacting the visibility and influence of this position within the organizational hierarchy. GIS' expansive operational capability underscores the importance of a robust IT infrastructure, making this role vital for supporting the company's growth ambitions and the successful execution of diverse projects.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a challenging IT issue under a tight deadline. What was the issue, and how did you resolve it?
Describe a situation where you had to communicate a technical problem to a non-technical user. How did you ensure they understood?
Can you share your experience with using ticketing systems for IT support? How did you manage prioritization of tickets?
What steps would you take to troubleshoot a user’s inability to connect to the company VPN?
How would you handle a situation where a user repeatedly reports the same issue that you believe has already been resolved?
Imagine a scenario where multiple users are experiencing software installation failures at the same time. How would you prioritize and address their concerns?
Should you discover a potential security breach in the IT systems, what immediate actions would you take to mitigate risks?
Why are you interested in working at Grand Isle Shipyard, and how do you see your role contributing to its mission?
How do you think the company’s focus on safety and innovation influences the IT department’s responsibilities?
What aspect of IT Help Desk work do you find most satisfying, and why do you think that is important for GIS?
Could you explain your understanding of the importance of maintaining accurate records of IT equipment?
What would you like to know about the team you’ll be working with in this position?
What opportunities do you foresee for professional development at GIS, especially within the IT department?

Job Details

Overview Company

IT System Analyst

G.I.S.

5 days ago

Highlight

OnsiteFull-time1-2 yearsEntry

Summary

Grand Isle Shipyard (GIS) is seeking an IT System Analyst to join their team in Galliano, LA. The role involves providing technical assistance and support to ensure the smooth operation of IT systems.

About the Role

As an IT System Analyst, you will provide first-level technical support to end-users, troubleshoot hardware and software issues, maintain documentation, perform hardware maintenance, assist with software support, manage user accounts, troubleshoot network connectivity, provide remote support, conduct user training, and assist in maintaining IT security policies.

About You

Required:

Minimum of 1-2 years of experience as an IT Help Desk Technician or in a similar role.
Strong knowledge of hardware, software, and operating systems.
Proficiency in troubleshooting hardware and software issues.
Excellent communication and customer service skills.
Familiarity with remote support tools and ticketing systems.
Strong problem-solving skills and the ability to work independently.

Preferred:

A bachelor's degree in a relevant field or equivalent work experience.
Knowledge of IT security best practices.
Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician).

G.I.S.

Established in 1948 in Grand Isle, LA, GIS began as a modest company serving the commercial fishing industry. It quickly evolved, entering into the emerging Oil & Gas Industry in the Gulf of Mexico.

Today, GIS services the oil and gas, power, renewables and critical infrastructure industries nationally and internationally. With nearly 3,000 employees, 21 strategically located facilities, and 20 service lines, GIS has the resources to span the complete life cycle of our customers' projects, and the capability to provide solutions in all the markets we service. We align our services with operations from the development stage of major projects, through construction, commissioning, and ultimately decommissioning.

Galliano, LA