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Job Analysis:
The role of IT Systems Analyst - Epic Access Patient Experience at UC Health is crucial for ensuring the effective implementation and seamless functioning of software applications that are instrumental in enhancing patient access and scheduling systems. This position focuses on designing, optimizing, and maintaining systems like Epic Cadence, which are central to patient interactions and operational efficiency. The analyst will be expected to communicate directly with users to gather requirements, troubleshoot issues, and ensure that the software meets the hospital's needs for patient care. This not only involves technical skills for software documentation and testing, but also a strong emphasis on interpersonal communication to foster collaboration across departments. Success in this role will hinge on the ability to adapt to changing needs, manage complex projects independently, and ensure high standards of customer satisfaction and functionality within a high-stakes healthcare environment. An effective candidate will be proactive in identifying enhancements and troubleshooting challenges while maintaining a patient-centered focus throughout their analytical processes.
Company Analysis:
UC Health operates at the intersection of healthcare and academia, positioning itself as both a provider of essential medical services and a leader in research and education. This dual role elevates its impact and expectations for innovation and quality in patient care. With a strong commitment to compassionate healthcare, it stands out as a progressive entity, likely fostering a culture that values collaboration, continuous improvement, and shared learning. The organizational structure may support a relatively flat hierarchy, emphasizing cross-functional teamwork, which is critical for someone in this role to navigate effectively. The IT Systems Analyst will need to align their objectives with the overarching mission of UC Health to revolutionize care delivery—suggesting that beyond technical competence, the position requires a commitment to fostering a patient-centric approach and embracing the challenges that come with rapid advancements in healthcare technology. The role is strategic, focusing not just on maintenance but on actively improving systems that support overarching goals of improved patient outcomes and operational excellence.