ITSM Architect
ElancoHighlight
Summary
About the Role
About You
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 8+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect, Lead Developer, or similar senior technical role.
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications.
- Multiple ServiceNow Certified Implementation Specialist (CIS) certifications across various modules.
- Deep expertise in designing and implementing solutions across a broad range of ServiceNow modules.
- Strong understanding of enterprise architecture frameworks and principles.
- Expertise in platform governance, security best practices, performance optimization, and high-availability design within ServiceNow.
- Proven experience with complex integrations and data architecture within the ServiceNow ecosystem.
- Exceptional communication, presentation, and interpersonal skills.
- ITIL v4 Expert or Master certification.
- TOGAF or other enterprise architecture certification.
- Experience with large-scale ServiceNow platform upgrades and migrations.
- Experience with cloud architecture (AWS, Azure, GCP) and their integration with ServiceNow.
- Familiarity with DevOps practices and automation tools in a ServiceNow context.
- Experience in a global, multi-instance ServiceNow environment.
At Elanco, we work to improve the health of animals through innovative products and services for pets and farm animals around the world. As a global animal health company, we provide solutions that empower our customers to advance a vision of Food and Companionship Enriching Life. Since 1954, Elanco has committed to empowering veterinarians, farmers, and all those who care for animals with the tools they need to help animals live healthy lives. Healthier animals are the key to making our lives better - This is the fundamental belief uniting all global Elanco employees. That’s why we are committed to the idea that our business can be a unique force for good for all in society. Through our Elanco Healthy Purpose™ framework of Environmental, Social and Governance (ESG) commitments, we focus on delivering sustainable solutions to advance the well-being of animals, people and the planet. This program also enables our employees around the world to take paid time off to make an impact as a volunteer, offering their time or talent to give back to our customers, causes and communities. #ElancoHealthyPurpose #WeAreElanco