Kaspar Outdoors: Customer Experience Manager
Kaspar Companies2 days ago
Highlight
OnsiteFull-timeMid
Summary
Kaspar Companies is seeking a Customer Experience Manager to join their team in Bryan, TX. The role involves leading the inside sales and customer service teams to enhance customer satisfaction and drive performance.
About the Role
As a Customer Experience Manager, you will supervise, coach, and develop inside sales and customer service associates. Your responsibilities will include setting performance expectations, overseeing sales KPIs, providing product knowledge, ensuring timely responses to customer inquiries, and collaborating with various departments to improve processes.
About You
Required:
- 3–5+ years of inside sales or customer service experience.
- Minimum 2 years in a leadership role.
- Proficiency with CRM and ERP systems such as Syteline, Salesforce, or SAP.
- Strong organizational, problem-solving, and time management skills.
Preferred:
- Experience in the hospitality or concierge industry.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k
- Paid Time Off
- Profit Sharing
- Counseling
Kaspar Companies
With over a century of experience, we're proud to say that our family of businesses spans 20 recessions, one depression, two world wars, oil embargoes, steel shortages, and 23 presidential administrations. Starting with a single wire basket, Kaspar Companies has since grown to be the parent company of seven subsidiaries: Circle Y Saddles, Texas Ammo, Texas Precious Metals, Bedrock Truck Beds, Stiller Actions, Horizon Firearms and iota Outdoors. A fifth-generation family business headquartered in Shiner, Texas, Kaspar Companies has evolved and expanded into diverse industries while remaining grounded in the founding principles of quality American workmanship and honest business practices.
Bryan, TX