Search for Lead Content Developer roles in Lake County, IN. I have 3+ years of experience managing complex content projects, and I'm looking for full-time positions in customer-facing communications within a global team environment.

Okay, I've searched for Lead Content Developer roles in Lake County, IN, with a requirement of 3+ years of experience in managing complex content projects, specifically in customer-facing communications, and focusing on full-time positions within a global team. I've found 57 positions matching these criteria.

Lead Content Developer

Lake County, IN

3 years + Experience

Full-time

Customer Service

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Lead Content Developer role within Amazon's Customer Trust Content Management (CTCM) team is crucial for ensuring that high-quality, user-friendly content is accessible to both internal stakeholders and Amazon customers. The primary purpose is to develop and maintain standard operating procedures and email communications that are clear and actionable, reflecting the company's commitment to operational excellence and customer obsession. Key responsibilities include collaborating with global stakeholders to align content with business priorities and legal requirements, managing multiple complex projects simultaneously, and continuously seeking improvements in content usability. Success in this role hinges on having a solid editorial background combined with a strategic mindset that considers the broader implications of content on user experience. Candidates must be adept at navigating a fast-paced environment, demonstrating both creativity in content development and the ability to effectively troubleshoot issues within content systems. Performance expectations revolve around delivering content that not only meets established guidelines but also anticipates user questions, thereby enhancing the overall customer trust experience.

Company Analysis:

Amazon operates in a highly competitive and innovative environment, positioning itself as a leader in e-commerce and cloud services through constant technological advancements and a focus on customer satisfaction. The company’s culture emphasizes 'Day 1' principles, indicating a preference for agility, invention, and a customer-centric approach. This indicates that the Lead Content Developer must thrive in a dynamic setting where quick decision-making and adaptability are paramount. Within the organizational structure, this role is part of a global team, suggesting that cross-cultural communication and collaboration would be essential. The CTCM team’s mission to support investigators and improve content suggests a commitment to clarity and efficiency, reflecting Amazon's operational values. Moreover, as this role ties closely to the overarching goal of enhancing customer trust, candidates should understand that their work directly impacts Amazon's reputation and customer loyalty, aligning their contributions with strategic company objectives.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you successfully managed a complex content project? What strategies did you employ to ensure it was completed on time and met all stakeholder requirements?
What is your experience with content strategy, and how do you ensure that content is designed with the user experience in mind?
Give an example of a time you had to work with multiple stakeholders to develop content. How did you manage differing priorities?
Tell me about a situation where you had to troubleshoot a content issue. What steps did you take to resolve it?
How would you approach creating standard operating procedure documents for a new internal process?
What methods do you use to measure the effectiveness of the content you create?
What considerations do you keep in mind when creating content that will be translated into multiple languages?
Imagine you're faced with an unexpected change in project scope that requires a complete revamp of your content strategy. How would you handle this situation?
Why are you interested in the Lead Content Developer position at Amazon and how does this align with your career goals?
How do you believe Amazon's customer-centric culture would influence your approach to content development?
What future trends do you see in content management and development, and how would you incorporate them into your work?
As part of a global team, how do you ensure effective communication and collaboration with colleagues from diverse backgrounds?
What questions do you have about the CTCM team and how it contributes to Amazon's overall mission?

Job Details

Overview Company

Lead Content Developer

Amazon

3 days ago

Highlight

RemoteFull-time3+ yearsMid

Summary

Amazon is seeking a Lead Content Developer, Customer Trust Content Manager to join their team remotely in Lake County, IN. The role involves creating and editing process documents and customer-facing communications to enhance content readability and usability.

About the Role

As a Content Developer, you will develop standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers. You will document operational processes and create messaging for a global audience, working with global stakeholders to understand business priorities and legal requirements. You will also contribute to team-level goals and initiatives, troubleshoot tool issues, and collaborate with internal and external stakeholders to deliver high-quality content.

About You

Required:

Experience managing complex content projects.
Experience with project management.
Mastery of verbal and written English communications.
Strong editorial background and exceptional proofreading and content creation skills.
Strong content strategy and information architecture skills.
Demonstrated success at learning and explaining business processes.
Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
Ability to solve problems and work without close direction in ambiguous environments.
Ability to troubleshoot and report issues via the appropriate channels.
Good judgment and effective communication.
Able to work in a diverse team.

Preferred:

3+ years experience managing content projects of medium or high complexity.
Experience working as part of a global team.
Experience in a multi-language publishing environment, including translation memories, terminology databases.
Experience creating content for translation and localization.
Experience in editorial/peer review.
Strong attention to detail and organizational skills.
Experience with HTML, XML, DITA, or content management systems (CMS).
Bachelor's degree in a related field.
Experience with, or exposure to, CTPS Operations or business processes for Amazon customers.

Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Lake County, IN