Okay, I found Lead Customer Success Manager roles in Chicago with a salary range between $130,000 and$196,000, requiring a minimum of 5 years of experience, within the telecommunications industry, and including medical benefits. There are 34 positions available for you to explore.

Sure. Here's the analysis:

Job Analysis:

The Lead Customer Success Manager at AT&T is fundamentally hired to enhance customer relationships post-sale, driving satisfaction and ensuring effective product utilization to generate measurable business outcomes. Central to this role are key responsibilities such as serving as the primary contact for customers, leveraging industry expertise to offer strategic product recommendations, and actively tracking customer performance metrics for continuous engagement and retention. This requires not just technical knowledge, but also exceptional interpersonal skills to build trust and advocate for customer needs within the organization. Candidates will likely face challenges such as managing diverse customer expectations, navigating complex organizational dynamics, and identifying growth opportunities within existing accounts. Success in this role will be evident through improved customer satisfaction scores, increased product adoption rates, and the ability to leverage feedback for product enhancements. The ideal candidate will need to draw upon a blend of problem-solving capabilities and deep product knowledge to craft solutions that align with clients' strategic goals.

Company Analysis:

AT&T operates in the competitive communications and technology sector, positioning itself as a market leader focused on innovation and comprehensive customer experience. The company prides itself on simplifying the lives of its customers and integrating technology seamlessly, indicating a business model that prioritizes service excellence and customer satisfaction. The work culture appears to value collaboration, empowerment, and a commitment to community-driven initiatives, suggesting that employees are encouraged to contribute creatively and cultivate meaningful connections both internally and with clients. The Lead Customer Success Manager role is likely instrumental in this context, aiming not only to fulfill organizational objectives but also to enhance the overall customer journey. Positioned as a senior figure within the customer success team, this role has potential visibility with higher levels of leadership and operates with considerable strategic autonomy. The emphasis on mentorship and collaboration with product development teams indicates that this role is aligned with AT&T's broader goals of innovation and customer engagement, seeking to both sustain and expand customer relationships.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a difficult customer relationship. What was the situation and how did you handle it?
• Describe a project where you successfully increased a customer's product usage. What steps did you take?
• Can you share an experience where your strategic recommendation directly impacted a customer’s success?
• How do you approach analyzing customer satisfaction metrics to drive actionable insights?
• What strategies do you employ to identify upsell or cross-sell opportunities within your current accounts?
• How would you ensure effective knowledge transfer when training customers on new products?
• Imagine a scenario where a key account is at risk due to dissatisfaction with a service. How would you intervene to retain the customer?
• If you were tracking customer performance metrics and noticed a decline, what steps would you take to address this issue?
• Why are you interested in working for AT&T, specifically in the Lead Customer Success Manager role?
• How do your personal values align with AT&T's mission of using technology to enhance lives?
• What do you believe is the most important quality for a Customer Success Manager in a technology-driven environment?
• How do you stay updated with industry trends that could affect your customers within the telecommunications sector?
• What questions do you have about the training and onboarding process for this role?
• Can you explain how you would balance multiple customer accounts with varying needs and expectations?
• What do you think are the key challenges currently facing the telecommunications industry, and how might they impact this role?