Lead Customer Success Manager – Figment – Jobs in New York, NY | OpenJobs AI

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Figment

Job Details

Overview Company

Lead Customer Success Manager

$140k/y-$160k/y

Figment

a day ago

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RemoteFull-timeSenior

Summary

Figment is seeking a Lead Customer Success Manager to join their team in New York, NY. The role involves managing client relationships, driving retention, and ensuring customer satisfaction across strategic Tier 1 accounts in the US and LATAM region.

About the Role

As a Lead Customer Success Manager, you will be responsible for managing Tier 1 accounts, engaging with clients through strategic calls, driving revenue growth through upselling and cross-selling, maintaining reporting for institutional clients, guiding customers through the Figment app, and coordinating with cross-functional teams. You will also deliver protocol-specific content and network updates to customers.

About You

Required:

7+ years of account management or sales experience in fintech or digital assets.
Strong understanding of blockchain technology and proof-of-stake networks.
Experience working with institutional clients such as asset managers, exchanges, or custodians.
Excellent communication skills with the ability to explain technical concepts clearly.
Strong project management and organizational abilities.
Fluency in English required; Spanish is a plus.

Benefits

100% remote-first environment.
4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
Extended company-paid health benefits that kick in day one.
Best in class parental leave and flexible arrangements.
A home office stipend to create a space that you enjoy working in.
Monthly Wifi reimbursement.
A yearly Learning & Development budget.
401K (US) or RRSP match (Canada).
Stock Options in the company.
A competitive bonus (based on company performance) that is distributed bi-annually.
Annual onsite company gatherings and retreats.

Figment

Figment is the leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for over 500 institutional clients, including asset managers, exchanges, wallets, foundations, custodians, and large token holders, to earn rewards on their digital assets. On Ethereum, we are the largest non-custodial staking provider with nearly 5% of staked ETH on Figment validators. Figment’s institutional staking service offers seamless point-and-click staking dashboard, portfolio reward tracking, API integrations, audited infrastructure, and slashing protection. This all leads to our mission to support the adoption, growth, and long-term success of the digital asset ecosystem. To learn more about Figment, please visit our website at figment.io

New York, NY