About the Role

As a Lead Engine Support Specialist, you will be responsible for leading customer-focused issue resolution for unplanned service events, providing troubleshooting support for gas engines, coordinating with customers and service partners, and driving the use of global service tools and best practices. You will also contribute to service performance metrics and foster a collaborative culture across technical support and field service teams.

About You

Required:

Bachelor's degree in Mechanical Engineering or Electrical Engineering.
Minimum of seven (7) years of experience in a technical role or extensive hands-on experience in issue resolution within field service supporting INNIO Jenbacher engines.
Strong customer service experience with the ability to manage complex technical issues in high-pressure environments.
Proficiency in Microsoft Office.
Willingness to travel within the Americas region up to 20% as business demands.
Legally authorized to work in the U.S. without sponsorship now or in the future.

Preferred:

In-depth understanding of gas engine systems and related mechanical, electrical, and control components.
Strong problem-solving and root cause analysis skills, including experience with mechanical failure analysis.
Excellent verbal and written communication skills, with the ability to explain complex technical topics to diverse audiences.

INNIO Group is a leading energy solution and service provider that empowers industries and communities to make sustainable energy work today. With its Jenbacher and Waukesha product brands and its AI-powered myplant digital platform, INNIO Group offers innovative solutions for the power generation and compression segments that help industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. INNIO Group is individual in scope, but global in scale. With its flexible, scalable, and resilient energy solutions and services, INNIO Group enables its customers to manage the energy transition along the energy value chain wherever they are in their transition journey. INNIO Group is headquartered in Jenbach (Austria), with other primary operations in Waukesha (Wisconsin, U.S.) and Welland (Ontario, Canada). Through a service network in more than 100 countries, a team of more than 4,000 experts provides life-cycle support to the more than 57,000 engines that INNIO Group has delivered globally. INNIO Group's ESG strategy has been recognized and awarded by esteemed rating agencies such as Sustainalytics and EcoVadis. Additionally, the company’s near-term climate targets until 2030 have been validated by the Science Based Targets initiative (SBTi). For more information, visit INNIO Group’s website at innio.com Interested in working for us? Find out more here: careers.innio.com/en Follow us on Instagram (innio.com/instagram), Facebook (innio.com/facebook), X (innio.com/twitter) and YouTube (innio.com/youtube). Privacy Policy: https://www.innio.com/en/privacy If you have any concerns, please contact us via communication@innio.com

Lead Engine Support Specialist - Power Generation

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About the Role

About You