Lead Patient Services Representative
$24.95/h-$34.93/h
Neighborhood Healthcare20 hours ago
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OnsiteFull-timeMid
Summary
Neighborhood Healthcare is seeking a Lead Patient Services Representative to join their team in Poway, CA. The role involves maintaining an efficient workflow in the clinic and enhancing patient experience through effective team management and training.
About the Role
As a Lead Patient Services Representative, you will provide functional direction to Patient Services Representatives (PSRs), manage patient relations, and ensure smooth operations at the front desk. Your responsibilities will include scheduling, training new hires, handling patient complaints, and maintaining accurate patient records. You will also assist management in monitoring team performance and implementing improvements to enhance service delivery.
About You
Required:
- High school diploma/GED required.
- Two years’ patient services experience within a medical and/or dental office required.
- Two years’ experience working with electronic medical records and multi-phone lines required.
Preferred:
- Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) may be required by site.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks simultaneously.
Benefits
- Competitive hourly wage ranging from $24.95 to $34.93, depending on experience and qualifications.
- Comprehensive benefits package including health insurance and paid time off.
Neighborhood Healthcare
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve nearly 500,000 medical, dental, and behavioral health visits from more than 90,000 people annually. We do this in pursuit of our mission: To improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Poway, CA