Okay, I've searched for Lead ServiceNow Solution Engineer roles in Lisle, IL that require ITSM and ITOM experience, for full-time positions with at least 8 years of software engineering experience. Additionally, I've filtered results for those that include 401(k) benefits. I found 32 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Lead ServiceNow Solution Engineer at International is fundamentally tasked with spearheading the organization’s IT Service Management (ITSM) and IT Operations Management (ITOM) initiatives amidst an era of significant digital transformation in the commercial vehicle industry. This role requires not only oversight of day-to-day operations but also strategic vision in developing and executing a roadmap that aligns IT services with overarching business goals. Candidates will face challenges such as driving the adoption of ITSM best practices across departments, ensuring compliance with IT governance, and fostering a culture of collaboration around technology processes. Success in this role looks like improved service quality metrics, strengthened team dynamics, and ultimately enhanced productivity across the fleet management spectrum. This requires both technical acumen and strong interpersonal skills to influence and mentor others effectively, tackle complex technical problems, and navigate the evolving landscape of service management in a transformative company. The depth of experience in software engineering and leadership reflects the expectations for not just execution but innovation in IT operations, ensuring that technological solutions translate effectively into business value.

Company Analysis:

International, a key player under the TRATON Group umbrella, is rooted in a robust history that showcases its evolution from a pioneer in agricultural machinery to a leading manufacturer of commercial vehicles. Positioned within the rapidly changing landscape of the transportation industry, the company is clearly emphasizing sustainable mobility, which aligns with a broader global push for environmentally responsible practices. Therefore, the culture at International appears to be innovation-driven, collaborative, and mission-oriented, particularly focused on enhancing fleet uptime and productivity. The Lead ServiceNow Solution Engineer will likely operate with significant visibility, given the importance of IT processes in supporting product initiatives and organizational goals in a rapidly evolving environment. This role could be pivotal in supporting the digital transformation efforts, making the engineer's success integral to the company's strategic direction. Candidates need to consider how they can contribute to a culture of change, where adaptability, resilience, and strategic thinking are not just valued but essential for long-term success.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Question: Can you describe a time when you successfully led a team through a significant change in technology or processes? What challenges did you face, and how did you overcome them?
• Behavioral Question: Tell me about a time when you had to resolve a conflict between team members regarding a technical issue. What was your approach?
• Behavioral Question: Give an example of a situation where you had to analyze service performance metrics and implement process improvements. What were the outcomes?
• Behavioral Question: Describe an experience you had mentoring a colleague or team member on a complex technical topic. How did you ensure they understood the material?
• Technical Question: How would you approach mapping infrastructure components to business services to improve visibility and service impact analysis?
• Technical Question: What experience do you have with ITSM frameworks, and how have you historically applied them in your previous roles?
• Technical Question: Can you explain the fundamental technologies relevant to ServiceNow implementations and how you have utilized them in past projects?
• Technical Question: How would you promote best practices in ITSM and ITOM to ensure team adherence and engagement?
• Situational Question: Imagine that a critical ITSM process you oversee is consistently missing performance targets. What steps would you take to identify the root cause and improve the situation?
• Situational Question: Consider a scenario where your team must integrate a new IT tool with existing ServiceNow functionalities. How would you approach this project to ensure success?
• Company Fit Question: What specifically attracts you to the mission of International and the TRATON Group? How do you see yourself contributing to that mission?
• Company Fit Question: In what ways do you think your values align with those expressed by International in terms of sustainability and innovation?
• Company Fit Question: Given the focus on digital transformation at International, how do you envision your role influencing the company's strategic goals?
• Candidate Question: What types of challenges do you foresee for the team in the next year as the company progresses in its digital transformation?
• Candidate Question: Can you describe the collaborative process between IT and other departments at International when implementing new technologies?