Okay, I've searched for Lead Site Reliability Engineer roles in Jacksonville, FL with 7+ years of experience, emphasizing Cloud and DevOps in 24/7 production environments. I found 32 positions that align with your criteria.

Sure. Here's the analysis:

Job Analysis:

The Lead Site Reliability Engineer (SRE) role at Ice Mortgage Technology is fundamentally designed to ensure that mortgage servicing application services operate smoothly, efficiently, and with a focus on continuous improvement. The successful candidate will lead the SRE team in providing production support, managing releases, and handling incident management. This role requires not just technical skills, but also significant soft skills, as building rapport with cross-functional teams and prioritizing customer satisfaction is essential. The ability to implement actionable automation, troubleshoot complex issues, and refine processes will be vital, setting up the SRE team for success in a high-stakes production environment. Problem-solving will frequently involve navigating ambiguity and addressing cross-team challenges, while performance expectations center on measurable reductions in incident frequency, improved operational readiness, and effective handling of system migrations and upgrades. Success in this role will look like high system availability, minimized impact from incidents, and a clear path for ongoing process improvement across the organization.

Company Analysis:

Ice Mortgage Technology operates in a unique niche within the mortgage finance industry, providing technology solutions that streamline loan servicing. As a leading provider, the company values technology and innovation, suggesting that the SRE role connects deeply with the organization's growth strategies and customer satisfaction goals. The company's culture appears to be dynamic and results-driven, with a focus on automation and continuous improvement. This environment will likely challenge the individual in the SRE role to adapt quickly and think strategically while working collaboratively across teams. The SRE team's position suggests a blend of individual contribution and leadership, where the role may serve both as a key technical resource and a mentor to others, leveraging strong visibility within the organization. This strategic hire indicates the company’s commitment to enhancing its operational capabilities and maintaining its competitive edge through effective management of technology deployments and performance optimizations.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to implement a complex automation solution. What challenges did you face and how did you overcome them?
• Describe an incident where you had to troubleshoot a major system failure. What was your approach, and what was the outcome?
• How have you effectively managed cross-team communication in a previous role, especially during high-pressure situations?
• Can you explain a time when you identified a process inefficiency and what steps you took to rectify it?
• Discuss your experience with implementing Infrastructure as Code tools. Which tools do you prefer and why?
• How would you approach setting up monitoring and alerting for a new service? What key metrics would you prioritize?
• Imagine you are tasked with leading a data center migration. What key considerations and steps would you plan for this project?
• If you encountered a recurring performance bottleneck in production, how would you go about diagnosing and resolving the issue?
• What interests you about working specifically for Ice Mortgage Technology and how do your values align with our mission?
• How do you see the role of an SRE evolving in the context of the rapidly changing mortgage technology sector?
• What experiences do you have with monitoring tools like Splunk or PagerDuty, and how have you used them to enhance system reliability?
• In what ways do you ensure the documentation of processes and incidents is thorough and useful for future reference?
• What strategies do you employ to manage your time effectively when juggling multiple projects in a fast-paced environment?
• What questions do you have about the company's approach to innovation and how it supports the SRE function?
• How would you prioritize customer service needs during major infrastructure changes or upgrades?