Lead Specialist I, Mobility Program Operations
a month ago
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OnsiteFull-timeSenior
Summary
KPMG US is seeking a Lead Specialist I, Mobility Program Operations to join their Digital Nexus Technology organization in Philadelphia, PA. The role focuses on managing and optimizing the company's mobile device deployment and mobility programs.
About the Role
Responsibilities include developing and implementing standard operating procedures for mobile device deployment, coordinating with HR and IT for onboarding integration, ensuring timely delivery of devices to new hires, monitoring and managing the mobility program post-deployment, tracking KPIs and service metrics, managing deployment ticket queues in ServiceNow, generating performance reports, analyzing data for improvements, and serving as the primary liaison between mobility teams, HR, IT, and external vendors.
About You
Required:
- Minimum five years of recent experience in IT operations, mobility programs, or related roles.
- Excellent communication and project coordination skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship.
Preferred:
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Experience with ServiceNow or similar ITSM platforms.
- Strong proficiency in Excel or data visualization tools.
- Familiarity with onboarding processes and HR systems.
- Previous experience working with vendors and cross-functional teams.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Disability and life insurance.
- 401(k) plans.
- Personal well-being benefits supporting mental health.
- Personal Time Off per fiscal year.
- Two firmwide breaks each year where employees are not required to use Personal Time Off.
- Calendar of holidays observed during the year.
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. With 75+ offices and more than 40,000 employees and partners throughout the US, we’re leading the industry in new and exciting ways. Our size and strength make us much more agile and responsive to changing trends.
Philadelphia, PA