Lead Teller
$42.64k/y-$57.2k/y
a day ago
Highlight
OnsiteFull-timeEntry
Summary
PNC is seeking a Lead Teller to join their team in Elkton, MD at the Big Elk Mall branch. The role involves coaching and mentoring tellers to enhance customer experience and financial wellbeing.
About the Role
As a Lead Teller, you will coach, mentor, and lead tellers by example to deliver exceptional customer service, identify banking opportunities, and ensure adherence to policies and procedures. You will engage with customers, educate them on financial options, and assist in performance management and new hire selection processes.
About You
Required:
- 1+ years of related experience in a banking or customer service role.
- Ability to coach and mentor team members effectively.
Preferred:
- Experience in proactive sales and customer experience management.
- Familiarity with leveraging technology to enhance customer interactions.
Benefits
- Medical/prescription drug coverage with a Health Savings Account feature.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short and long-term disability protection.
- 401(k) with PNC match, pension and stock purchase plans.
- Dependent care reimbursement account.
- Paid time off including maternity/parental leave, holidays, and vacation days.
PNC
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines
Elkton, MD