PNC is seeking a Lead Teller to join their team in Fairfield, OH. The role involves coaching and mentoring tellers to deliver exceptional customer experiences and improve financial wellbeing.
About the Role
As a Lead Teller, you will coach, mentor, and lead tellers by example to enhance customer interactions and identify banking opportunities. You will be responsible for performing lobby engagement activities, educating customers on financial options, and ensuring adherence to policies and procedures. Additionally, you will assist the Branch Manager in performance management and new hire selection processes.
About You
Required:
1+ years of related experience in banking or customer service.
Strong communication skills and ability to coach others.
Preferred:
Experience in proactive sales and identifying customer needs.
Familiarity with leveraging technology to enhance customer service.
Benefits
Comprehensive medical, dental, and vision coverage.
401(k) with PNC match and pension plans.
Paid time off including maternity/parental leave and vacation days.
Educational assistance and wellness programs.
PNC
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines