I'm looking for positions similar to Learning and Development Specialist in Sacramento, CA, preferably in the healthcare industry, with a focus on training program design and delivery, requiring at least 3 years of experience, and offering a salary of $70,000 or more.

Okay, I've searched for positions similar to Learning and Development Specialist in Sacramento, CA, specifically in the healthcare industry, focusing on training program design and delivery, requiring 3+ years of experience, and with a salary of at least $70,000. I found 45 positions matching your criteria.

Learning and Development Specialist

Sacramento, CA

Healthcare

3 years + Experience

$70000+

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Learning and Development Specialist at Western Health Advantage is fundamentally tasked with enhancing the capability of the Member Services call center through effective training programs. This involves a dynamic interplay of needs assessment, content creation, and delivery methodologies tailored to support both new hires and existing employees in a constantly evolving healthcare environment. The role transcends traditional training by embracing innovative instructional strategies and maintaining alignment with organizational goals, thereby directly influencing operational effectiveness and member satisfaction. Success in this role not only requires a deep understanding of instructional design and adult learning theory but also an ability to cultivate a positive learning environment that fosters curiosity and engagement. The candidate will face challenges in adapting training to various learning styles and overseeing the transition to new processes, ultimately expected to enhance employee performance and contribute to the strategic ambitions of WHA as they strive to deliver quality healthcare services locally.

Company Analysis:

Western Health Advantage operates within the healthcare insurance sector, focusing on providing affordable coverage tailored for diverse community needs. As a solid player in the Northern California market, WHA emphasizes its local roots and commitment to community engagement, indicating a culture that values philanthropy alongside business goals. This culture reflects in the role of Learning and Development Specialist, where an understanding of community dynamics may enhance training relevance and impact. The ideal candidate will find themselves in a team-oriented environment that likely prioritizes innovation and continuous improvement, evidencing a growth mindset. This position sits within a critical function—directly impacting how effectively call center staff interact with members and providers. The role serves a strategic need to enhance operational efficiency and service quality, aligning perfectly with WHA’s mission of community healthcare excellence.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions
1. Tell me about a time when you had to conduct a needs assessment for a training program. What steps did you take and what was the outcome?
1. Describe a challenging experience you had while facilitating a training session. How did you handle it and what did you learn?
1. Can you provide an example of when you adapted your training methods to meet diverse learning styles? What strategies were effective?
1. Share an experience where you worked closely with subject matter experts. How did you ensure their input was effectively integrated into the training content?
Technical/Role-Specific Questions
1. How would you approach creating a training program for a new system or process in a call center environment?
1. What instructional design principles do you consider crucial when developing training materials? Can you describe how you've applied them in past roles?
1. What experience do you have with Learning Management Systems (LMS), and how have you utilized them to enhance training delivery?
1. Discuss your familiarity with gamification in training. How would you incorporate it into a program designed for healthcare call center staff?
Situational Questions
1. Imagine you are tasked with training a group of call center representatives who are resistant to new processes. How would you address their concerns and encourage engagement?
1. If you received feedback that a training program you facilitated was not effective, what steps would you take to assess and improve it?
Company Fit/Motivation Questions
1. Why are you interested in the Learning and Development Specialist role at Western Health Advantage specifically?
1. How does your experience in the healthcare industry prepare you for contributing to WHA's mission of providing quality care?
Questions for the Candidate to Ask the Interviewer
1. Can you share more about the team dynamics in the training department and how collaboration typically occurs?
1. What are some of the current initiatives at WHA that the Learning and Development Specialist would support?
1. How does Western Health Advantage measure the success of its training programs and the impact on overall service delivery?

Job Details

Overview Company

Learning and Development Specialist

$70k/y-$80k/y

Western Health Advantage

10 hours ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

Western Health Advantage is seeking a Learning and Development Specialist to join their team in Sacramento, CA. The role involves designing, developing, and facilitating training programs to support Member Services call center performance.

About the Role

As a Learning and Development Specialist, you will conduct needs assessments, collaborate with subject matter experts, and create engaging, learner-focused content using various instructional methods. You will deliver training for new hires and existing staff, manage the learning environment, evaluate training effectiveness, and continuously improve content to align with business goals. Responsibilities include conducting needs analysis, applying instructional design methodology, facilitating training classes, supporting change management efforts, and managing training records.

About You

Required:

3 years’ experience working in a customer service call center with increasing responsibilities, specifically in the healthcare industry.
2 years’ experience in designing and facilitating training programs for healthcare call centers.
Strong understanding of Instructional Design principles and theories.
Working knowledge of adult learning theory and methodology, including assessment and evaluation methods.
Experience in various delivery methods, such as instructor-led training, virtual instructor-led training, and eLearning.
Proficiency in using course authoring tools and Learning Management Systems (LMS).
Ability to adapt to different learning environments and technologies.
Ability to manage multiple projects and meet deadlines.

Preferred:

Associate’s Degree in Communications, Business Management, Education, or a similar discipline.
HMO experience.

Western Health Advantage

WHA helps people obtain quality health care in the Northern ca communities we serve. Western Health offers affordable coverage to employer groups, individuals, and families, for every stage of life. We help our members stay healthy and facilitate the care they need when they need it.

we love being local WHA prides itself in being the choice of thousands—from Fairfield to Fremont and Penryn to Petaluma. Your community is our community. We strengthen our neighborhoods and enrich the lives of community members by supporting local organizations. We affect positive change in our community through charitable outreach and volunteer efforts. Supporting the communities where we live and work is one of WHA’s core values.

we’re always here for you We build long-term, personal relationships because we’re easy to work with, reliable and innovative. The mission of our local service team is to provide exceptional service to our members, providers and partners. You can easily reach us in person or on the phone. We’re responsive and make decisions without delay.

we’re proud of our reputation For 25 years and counting, we’ve been a reliable partner in your community. We are known for acting with integrity and for interacting honestly with our partners while building relationships of trust. We support the doctor-patient relationship and offer access to quality doctors and hospitals.

Sacramento, CA