Lofta Client Care Specialist
$16.50/h-$26.69/h
Apria16 hours ago
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OnsiteFull-timeEntry
Summary
Accendra Health is seeking a Lofta Client Care Specialist to join their team in San Diego, CA. The role involves providing front-line support for clients with CPAP-related purchases and troubleshooting technical product issues.
About the Role
As a Lofta Client Care Specialist, you will serve as a front-line support expert for clients, handling inquiries related to CPAP products, troubleshooting issues, and guiding clients through the next steps. You will also manage incoming communications, support Home Sleep Testing operations, and ensure accurate order fulfillment by reviewing prescriptions. The role requires recognizing when to resolve issues independently and when to escalate them to licensed professionals.
About You
Required:
- Experience with CPAP products and troubleshooting technical issues.
- Strong communication skills and ability to work under pressure.
Preferred:
- Prior customer service experience.
- Experience in e-commerce or healthcare settings.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Apria
Owens & Minor, Inc. (NYSE: OMI) is a Fortune 500 global healthcare solutions company providing essential products and services that support care from the hospital to the home. For over 100 years, Owens & Minor and its affiliated brands, Apria®, Byram®, and HALYARD*, have helped to make each day better for the patients, providers, and communities we serve. Powered by more than 20,000 teammates worldwide, Owens & Minor delivers comfort and confidence behind the scenes so healthcare stays at the forefront. Owens & Minor exists because every day, everywhere, Life Takes Care™. For more information about Owens & Minor and our affiliated brands, visit owens-minor.com or follow us on LinkedIn (/company/owens-minor) and Instagram (@owens_minor).
San Diego, CA