LTC Complaint Management Specialist
$58.8k/y-$110.9k/y
Genwortha day ago
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HybridFull-timeMid
Summary
Genworth is seeking an LTC Complaint Management Specialist to join their team in Lynchburg, VA. The role involves managing individual complaints for Long Term Care insurance, utilizing critical thinking and business acumen to provide effective resolutions.
About the Role
As an LTC Complaint Management Specialist, you will be responsible for managing a caseload of complex complaints and executive level escalations. Your tasks will include conducting research and analysis, communicating effectively with customers, and collaborating with cross-functional teams to identify systemic improvements. You will also be tasked with maintaining complaint documentation and presenting analytics to senior leadership.
About You
Required:
- Bachelor's degree or equivalent relevant insurance and financial industry experience.
- 2-3 years of experience in the insurance and financial services industry, with expertise in Long Term Care (LTC) insurance.
- Exceptional written and verbal communication skills.
- Excellent skills with Microsoft 365 Office Suite.
Preferred:
- Knowledge of Genworth LTC products, processes, and systems.
- Understanding of regulatory requirements related to complaint management.
Benefits
- Competitive Compensation & Total Rewards Incentives.
- Comprehensive Healthcare Coverage.
- Multiple 401(k) Savings Plan Options.
- Generous Paid Time Off including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave.
- Disability, Life, and Long Term Care Insurance.
- Tuition Reimbursement, Student Loan Repayment, and Training.
Genworth
Genworth Financial, Inc. (NYSE: GNW) is a Fortune 1000 provider of products, services, and solutions that help families navigate the aging journey with confidence. Headquartered in Richmond, Virginia, Genworth applies its nearly 150 years of experience each day to helping people navigate caregiving options and fund their long-term care needs. Our primary office locations in the U.S. are Richmond, VA, Lynchburg, VA, Stamford, CT, and New York, NY.
Lynchburg, VA