Okay, I've searched for Mainframe Technical Support Engineer roles in Plano, TX that require 5+ years of experience, expertise in z/OS and mainframe storage technologies, a Bachelor's degree, and full-time positions. I have found 27 openings that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Mainframe Technical Support Engineer role is fundamentally designed to ensure that complex mainframe storage management environments operate smoothly and meet client business objectives. This position requires a deep technical proficiency with mainframe operating systems (z/OS) and related technologies such as JCL, ISPF, REXX, and USS, reflecting a hands-on expertise in scripting, automation, and system utilities. The focus on storage products like DFHSM and RMM indicates that the candidate will tackle intricate storage allocation, backup, and recovery challenges—critical tasks that directly impact data integrity and system availability. Beyond technical know-how, excellent communication skills are vital for translating complex issues into clear guidance and ensuring customer satisfaction, especially given the on-call rotation expectation that implies responsiveness during critical incidents. Success in this role means resolving client issues efficiently, maintaining system uptime, and fostering trust through clear, timely updates. The requirement of 5+ years' experience coupled with a bachelor’s degree suggests that the company values both foundational education and proven practical expertise, enabling the engineer to independently analyze problems and collaborate cross-functionally to deliver technical solutions under pressure.

Company Analysis:

Insight Global operates in the professional staffing and services sector, primarily focusing on providing technical talent to large enterprises, including Fortune 1000 companies. As an international player with vast geographic reach and a technologically enabled recruiting infrastructure, Insight Global thrives on matching the right expertise to highly specialized client needs. This backdrop places the Technical Support Engineer in a dynamic environment where client focus and adaptability are paramount. The culture likely values professionalism, responsiveness, and continuous development—aligning with their mission to empower people personally and professionally. Since this engineer role serves a leading client (rather than Insight Global’s internal operations), it is a strategic hire aimed at maintaining high client satisfaction and operational reliability in critical legacy infrastructure, which remains vital in many large enterprises. The role sits at the nexus of technology and customer service, requiring not just technical mastery but also the agility to navigate client demands, escalating issues, and communication across teams. The absence of direct benefits in the posting may suggest a contract or contingent nature, emphasizing the need for self-motivation and resilience to thrive in such a setup. Ultimately, this position supports Insight Global’s reputation as a trusted staffing partner by delivering technical excellence through its placed talent.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex mainframe storage failure. How did you approach the problem and communicate the status to your stakeholders?
• Behavioral: Describe an experience where you had to work on-call or manage an urgent issue outside normal business hours. How did you maintain composure and resolve the issue?
• Behavioral: Can you share an example of how you handled a situation where there was a communication gap with a non-technical customer? How did you ensure their concerns were addressed?
• Behavioral: Tell me about a time when you had to learn a new mainframe tool or technology quickly to solve a pressing client issue. How did you go about it?
• Technical: How do you use JCL and REXX scripting in managing mainframe storage tasks? Can you give an example of a script you developed or modified for this purpose?
• Technical: Explain your experience with DFHSM or similar mainframe storage management products. How do you approach backup and restore operations in a high-demand environment?
• Technical: What steps do you take to diagnose performance issues related to mainframe storage systems on z/OS?
• Technical: Can you describe how you work with CA 1 or equivalent software in scheduling and automating mainframe backup jobs?
• Situational: Imagine a major client’s storage backup failed overnight during your on-call shift. How would you prioritize your actions and communicate with the client and internal teams?
• Situational: You discover that multiple scheduled backup jobs are causing system performance degradation but clients need all backups completed on time. How would you address this challenge?
• Situational: A client reports an intermittent storage allocation error that doesn’t trigger clear logs. How do you proceed to identify the root cause?
• Company Fit: Why are you interested in working as a Mainframe Technical Support Engineer through Insight Global rather than directly for an end-user company?
• Company Fit: Insight Global emphasizes empowering people professionally and personally. How do you see yourself growing in this environment, and what motivates you?
• Company Fit: Given Insight Global’s global presence and client diversity, how would you adapt your communication style to suit different teams and clients?
• Questions for Interviewer: Can you describe the typical client environments and challenges that the technical support engineer will encounter?
• Questions for Interviewer: How does Insight Global support ongoing technical training and certification for consultants in this role?
• Questions for Interviewer: What are the key success metrics for someone in this position during their first year?