Cognizant is seeking a Major Incident Manager to join their team in Fort Mill, SC. The role involves managing high-severity incidents across complex enterprise environments and ensuring timely restoration of critical services.

As a Major Incident Manager, you will lead and manage Major Incident bridge calls, coordinate cross-functional IT support teams, communicate incident status to stakeholders, document incident timelines, utilize incident management tools, apply ITIL best practices, and mentor junior team members. You will also be responsible for developing incident reports and metrics, and be available for on-call rotations.