Managed IT Services Technician
$65k/y-$70k/y
2 days ago
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HybridFull-timeEntry
Summary
Passkey Technology is seeking a Managed IT Services Technician to join their team in Minnetonka, MN. The role involves providing professional IT support to clients, troubleshooting issues, and ensuring high-quality service delivery.
About the Role
As a Managed IT Services Technician, you will provide responsive support to clients across the Twin Cities, both remotely and onsite. Your responsibilities include taking ownership of support tickets, troubleshooting hardware and software issues, supporting Microsoft 365 users, assisting with onboarding, and documenting all work to ensure client satisfaction. This position requires a self-motivated technician who values high-quality support.
About You
Required:
- 1-3 years of experience in a Managed Service Provider (MSP) environment.
- Strong technical troubleshooting and communication skills.
- Valid driver's license for occasional client site visits.
Preferred:
- 2 or 4-year degree in IT-related field.
- Strong Help Desk / Tier 1-2 troubleshooting skills.
- Experience with Windows and macOS desktop support.
- Basic networking and firewall knowledge (DNS, DHCP, Wi-Fi).
- Familiarity with MSP tools such as ConnectWise, Datto, Auvik, or similar.
Benefits
- Starting Salary: $65k–$70k/year plus signing bonus for qualified employees.
- Additional bonus opportunities.
- Health, dental, vision insurance.
- SIMPLE IRA with 3% match.
- Life and long-term disability insurance.
- Paid time off: 10 holidays + 10 vacation + 5 PTO days.
- Mileage & phone reimbursement.
- Certification & training reimbursement.
- Flexible schedule & professional development support.
Passkey Technology
PASSKEY TECHNOLOGY is a leader for IT services and Microsoft 365 in the Twin Cities. We specialize in providing consulting and 24/7 support services for small and medium businesses. We can help with security, business continuity, backup strategy, disaster recovery, planning, monitoring, maintaining, purchasing, installing, and general IT support; remote and on-site
Minnetonka, MN