Managed Services - AI Operations & Incident Commander - Senior Associate
$77k/y-$202k/y
PwC2 days ago
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OnsiteFull-timeMid
Summary
PwC is seeking a Senior Associate for the Managed Services - AI Operations & Incident Commander position in Columbus, OH. The role involves leading AI operations, incident management, and service restoration while mentoring junior team members.
About the Role
As a Senior Associate in Managed Services, you will analyze complex problems, mentor junior team members, and build meaningful client relationships. You will drive operational excellence and foster a collaborative environment while executing AI operations and facilitating incident management.
About You
Required:
- Bachelor's Degree
- At least 3 years of experience leading managed services/operations delivery for enterprise platforms, including ITIL-aligned incident, problem and change management.
Preferred:
- Master's Degree in Computer Science or Information Technology.
- Demonstrating leadership in incident management and operations.
- Managing stakeholder communications during major incidents.
- Overseeing trend analysis to identify systemic issues.
- Driving problem management and root cause analysis.
- Promoting standardized troubleshooting and response playbooks.
- Leading and mentoring distributed teams for accountability.
- Supporting onboarding and training to enhance team capability.
- Governance and reporting skills for operational metrics.
Benefits
- Medical, dental, and vision coverage.
- 401k plan.
- Holiday pay.
- Vacation and personal leave.
- Annual discretionary bonus.
PwC
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Columbus, OH