Manager, Commercial Contract Operations
8 days ago
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OnsiteFull-timeMid
Summary
CARFAX is seeking a Manager, Commercial Contract Operations to lead a team in Centreville, VA. The role involves overseeing contract accuracy, customer eligibility, and initial billing setup while managing Salesforce case queues and collaborating with cross-functional teams.
About the Role
As the Manager, Commercial Contract Operations, you will lead a team of approximately five specialists, ensuring contract accuracy and customer eligibility. You will oversee Salesforce case management, manage escalations, and serve as the primary point of contact for contract support communications. Your responsibilities include setting performance metrics, monitoring results, and implementing process improvements to enhance efficiency and stakeholder satisfaction.
About You
Required:
- 3–5 years of people leadership experience in contract operations, revenue operations, or financial operations.
- Advanced Microsoft Excel proficiency.
- Strong Salesforce expertise in queue/case management, reporting, and dashboards.
Preferred:
- Bachelor’s degree in Accounting, Finance, or related field.
- Analytical, data-driven mindset; able to translate data into actionable insights and process improvements.
- Strong communication skills, both written and verbal.
Benefits
- Competitive compensation, benefits, and generous time-off policies.
- 4-Day summer work weeks and a winter holiday break.
- 401(k) / DCPP matching.
- Annual bonus program.
- Casual, dog-friendly, and innovative office spaces.
CARFAX
CARFAX started with a vision – to be the leading source of vehicle history information for buyers and sellers of used cars. Today, CARFAX has the most comprehensive vehicle history database available in North America, with more than 35 billion records and counting. Every day, we're proud to help millions of people confidently shop, buy, own and sell used cars with innovative solutions. 9X Top Workplace by The Washington Post 9X Great Place to Work by Washingtonian 10X Virginia Business Best Places to Work St. Louis Dispatch Best Places to Work
Centreville, VA