Highlight
Summary
About the Role
About You
- BS Degree in a related field.
- Minimum of 2 years leading dynamic service desk teams within a major defense contract environment.
- ITIL Foundation V3 certified.
- CompTIA Security+ certified.
- Ability to oversee and support daily IT operations, including incident management, service requests, hardware and workstation support.
- Experience in supporting and driving operational improvements, and organizational technology initiatives.
- Demonstrated expertise mentoring service desk staff with a focus on continuous improvement.
- Active Secret Clearance is required for this role.
- Demonstrated expertise with data-driven program support to identify and distill key-performance metrics.
- Strong communicator with ability to convey team metrics.
- Active TS Clearance is preferred.
Benefits
- Relocation assistance may be available.
- Health insurance coverage.
- Life and disability insurance.
- Savings plan.
- Company paid holidays.
- Paid time off (PTO) for vacation and/or personal business.
- Eligibility for overtime, shift differential, and discretionary bonuses.
We are a close-knit community of big thinkers collaborating to keep the world safe. Our passion, creativity and expertise bring next-level technology solutions to life in autonomous systems, cyber, C4ISR, strike, space, and logistics and modernization for our customers around the globe. On the Northrop Grumman team, you’ll join our pursuit of excellence immersed in a dynamic culture of innovation and respect. Your unique perspective will help achieve our shared vision for the future of global security. Every step of the way, you'll be supported by world-class training, employee resource groups and a comprehensive benefits package that enables greater health and happiness for you and your family. Worldwide and across disciplines, we’re challenging what’s possible for technology to protect people and places from undersea to outer space and into cyberspace. And we see the impact of our performance every day. We are Northrop Grumman, and we work on what matters—now, you too can make a difference. Explore opportunities in engineering, IT, manufacturing, business management, cybersecurity and more at careers.northropgrumman.com. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Our careers site can be found at northropgrumman.com/careers/. If you are contacted by someone about a job at Northrop Grumman, please verify the opportunity on our Careers site before engaging with that contact. We only schedule interviews with qualified candidates who have applied to a job posting through our Careers site.