Manager, End User Services
NRUCFC (National Rural Utilities Cooperative Finance Corporation)a day ago
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OnsiteFull-timeSenior
Summary
NRUCFC (National Rural Utilities Cooperative Finance Corporation) is seeking a Manager, End User Services to lead Helpdesk operations in Dulles, VA. The role involves managing user support, provisioning, and technology management for CFC's Digital Workplace.
About the Role
As the Manager, End User Services, you will provide leadership to the Helpdesk team, manage end user requests and incidents, cultivate relationships with users, oversee asset management and system updates, and partner with engineering teams to support IT initiatives. You will also seek continuous improvement in processes and oversee on-call support.
About You
Required:
- BS in Information Technology, Engineering, Management or equivalent experience.
- 6 years of experience in information technology, with at least 2 years leading an enterprise help desk.
- Advanced knowledge of Windows OS, M365, and Enterprise Virtual Desktop Infrastructure.
- Strong customer service and problem-solving skills.
Preferred:
- Experience with ITIL processes and SOX compliance.
- Experience supporting telecom and conference room technologies.
Benefits
- Hybrid work options
- Annual incentive opportunities
- Employer-paid pension plan
- 401(k)
- Medical, dental and vision insurance
- Generous leave policy
- Onsite gym
NRUCFC (National Rural Utilities Cooperative Finance Corporation)
- Supporting America’s Electric Cooperatives and the Members They Serve * The National Rural Utilities Cooperative Finance Corporation (CFC) is a member-owned, nonprofit finance cooperative serving America’s electric cooperative utilities. Created and owned by America’s electric cooperative network, CFC is committed to providing financing to more than 1,000 members and associates, which include electric distribution cooperatives, power supply cooperatives, and statewide and regional associations. • CFC’s assets total more than $29 billion. • CFC’s operations are grounded in the seven cooperative principles. • CFC’s employees adhere to the core values of service, integrity and excellence in serving their member-owners. For more information on CFC’s work with America’s electric cooperatives—and the services those co-ops provide in their own communities—please visit our website at www.nrucfc.coop.
Dulles, VA