Inside Higher Ed is seeking a Manager, IT Service Compliance to join their team in Houston, TX. The role involves overseeing the governance, compliance, and adoption of ITIL IT Service Management processes across the IT department.

As the Manager, IT Service Compliance, you will be responsible for auditing IT department compliance with ITSM frameworks, ensuring alignment with industry standards and regulatory requirements. You will serve as the primary liaison between IT service owners and collaborate closely with cross-functional IT teams to establish and monitor ITSM performance through Key Performance Indicators (KPIs). This role drives continuous service improvement by identifying opportunities for process enhancements and recommending strategic adjustments to optimize service delivery.