Manager of ADR Services
American Arbitration AssociationHighlight
Summary
About the Role
About You
- Bachelor’s degree in business, law, or a related field; or equivalent mix of education and experience.
- 4–6 years of comprehensive customer service and case management experience in a legal, judicial, or ADR setting.
- 1–2 years of supervisory or team lead experience.
- Strong knowledge of arbitration and mediation procedures and rules.
- Excellent communication and interpersonal skills.
- Demonstrated ability to exercise sound judgment and resolve complex issues.
- Proficiency in Microsoft Office and case management systems; adaptability to emerging technologies, including AI tools.
Benefits
- Competitive compensation with eligibility for an annual performance-based incentive targeting 10% of annual salary.
- Comprehensive benefits package including medical, dental, orthodontia, and vision coverage.
- Student loan repayment program.
- 403(b) retirement plan with substantial company match.
- Discounted pet insurance.
- Generous paid time off.
The American Arbitration Association® (AAA®), with its long history and experience in the field of alternative dispute resolution, provides services to individuals and organizations who wish to resolve conflicts out of court. The AAA role in the dispute resolution process is to administer cases, from filing to closing. The AAA provides administrative services in the U.S., as well as abroad through its International Centre for Dispute Resolution® (ICDR®). The AAA's and ICDR's administrative services include assisting in the appointment of mediators and arbitrators, setting hearings, and providing users with information on dispute resolution options, including settlement through mediation. Ultimately, the AAA aims to move cases through arbitration or mediation in a fair and impartial manner until completion. Additional AAA services include the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts. The Association also provides elections services as well as education, training, and publications for those seeking a broader or deeper understanding of alternative dispute resolution.