Manager of Customer Care Center – Starkey Hearing – Jobs in Glencoe, MN | OpenJobs AI

Job Details

Overview Company

Manager of Customer Care Center

$70k/y-$84k/y

Starkey Hearing

a day ago

Highlight

OnsiteFull-timeMid

Summary

Northland Hearing Centers, Inc. (Starkey Retail) is seeking a Manager of Customer Care Center to join their team in Glencoe, MN. The role involves overseeing Call Center Representatives and ensuring a department-wide appointment conversion rate of 80% or better.

About the Role

As the Manager of Customer Care Center, you will be responsible for monitoring Call Source reporting, coaching Call Center Representatives, and developing training tactics to improve appointment conversion rates. You will work closely with the Director of Patient Care Operations and collaborate with marketing coordinators to enhance overall marketing performance and address scheduling errors.

About You

Required:

High school graduate or equivalent.
Previous customer service or call center experience, familiarity with the hearing aid industry.
Experience coaching and training customer service agents.

Preferred:

Advanced knowledge of software systems including MS Office, MS Dynamics CRM, and patient management software.
Good problem solving, analytical abilities, communication, organizational, and interpersonal skills.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid sick and safe time
Paid holidays annually

Starkey Hearing

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota, USA. We are recognized for our innovative design, development and distribution of comprehensive digital hearing systems. We develop products using an evidence-based design approach, meaning that rigorous testing takes place to prove the benefits of a new technology or algorithm before a hearing aid is ever fit on a patient. Every Starkey employee is committed to helping people on their journey to better hearing every day. Starkey operates 25+ facilities and conducts business in more than 100 markets worldwide. We develop, manufacture and distribute hearing aids via three distinct brands - Audibel, NuEar and our original brand, Starkey. Learn more about us on our blog: www.starkey.com/blog

Glencoe, MN