Manager of Customer Training and Enablement
PrePassHighlight
Summary
About the Role
About You
- Bachelor's degree or equivalent experience.
- 5+ years of experience in customer education, enablement, training, or related roles within a SaaS or technology environment.
- Experience building or administering customer-facing LMS platforms.
- Strong instructional design, content creation, and presentation skills.
- Proven ability to manage multiple initiatives and prioritize effectively.
- Excellent written and verbal communication skills.
- Experience supporting customer education across SMB, mid-market, and enterprise segments.
- Familiarity with AI video creation tools, knowledge base platforms, or webinar technologies.
- Background in customer success, onboarding, or implementation functions.
- Experience defining and tracking adoption or enablement metrics.
Benefits
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- Paid parental leave.
- 401(k) plan with employer match.
- Company-funded 'lifestyle account' for physical and mental well-being.
- Tuition Reimbursement Program.
- Voluntary benefits, including Legal and Pet Discounts.
- Employee Assistance Program (available at no cost).
- Company-sponsored 'Culture Team' focusing on employee well-being.
- Community Give-Back initiatives.
- Company-wide bonus and commission plans.
PrePass® is the most utilized and technologically advanced weigh station bypass platform in North America. PrePass helps qualified commercial motor carriers to stay on schedule and safely bypass inspection facilities at highway speeds. PrePass offers customer options to use the bypass app, the RFID transponder, or both. PrePass services also include electronic toll payments, and the INFORM™ Safety and Tolling dashboards. PrePass saves fleets time, fuel, and money and helps government agencies improve highway safety. Over 700,000 commercial vehicles from pre-qualified fleets utilize PrePass services based on their safety compliance and up-to-date credentials. Services are offered through PrePass Safety Alliance, a non-profit public-private partnership focused on commercial transportation safety and efficiency.