Manager, Onboarding Services
$104k/y-$130k/y
AppFolio2 days ago
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OnsiteFull-timeSenior
Summary
AppFolio is seeking a Manager, Onboarding Services to join their team in Dallas, TX. The role involves leading the Onboarding Manager Team to ensure high-quality customer onboarding experiences and operational excellence.
About the Role
As the Manager of Onboarding Services, you will lead and mentor a team of Onboarding Managers, manage daily workflows, and enhance the customer onboarding journey. You will be responsible for defining KPIs, driving process improvements, and collaborating with cross-functional teams to streamline onboarding processes and technology solutions.
About You
Required:
- BA/BS degree or equivalent work experience.
- 5 or more years of experience in Customer Success, Onboarding, Operations, or a related client-facing role.
- Demonstrated track record of defining and implementing process improvements.
- Strong analytical skills with the ability to use data to drive decisions.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency with CRM software (e.g., Salesforce) and project management tools.
Preferred:
- Experience in a high-growth technology or SaaS environment.
- Familiarity with automation tools or business process management software.
- Experience collaborating with Product/Engineering teams on feature development.
- 2+ years of direct people management experience.
Benefits
- Competitive salary range of $104k–$130k.
- Comprehensive benefits package including health insurance and retirement plans.
AppFolio
AppFolio (NASDAQ: APPF) AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Dallas, TX