Manager, Renewals- Mid-Market
$177k/y-$221k/y
3 days ago
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OnsiteFull-timeMid
Summary
New Relic is seeking a Manager, Renewals- Mid-Market to join their team in Atlanta, GA. The role involves leading a team of Renewal and Relationship Account Managers to drive customer retention and expansion within the renewals business.
About the Role
As a Manager, you will provide hands-on leadership and mentorship to a team of Renewal Specialists, guiding efforts to secure renewals, mitigate churn, and identify upsell/cross-sell opportunities. You will monitor team performance, manage pipelines, and implement strategies to optimize renewal processes. Additionally, you will collaborate with cross-functional teams to ensure seamless customer experiences and oversee accurate forecasting and reporting of renewals.
About You
Required:
- 3+ years of experience managing or leading a customer-facing sales, renewals, or customer success team within the SaaS industry.
- Proven track record of achieving and exceeding team revenue and retention targets.
- Demonstrated ability to coach, develop, and motivate a high-performing team.
- Strong analytical skills with experience building, analyzing, and interpreting datasets.
- Experience in managing pipeline, forecasting, and ensuring accountability for metrics.
- Ability to interact with internal and customer teams at various levels.
- Proficiency in using CRM software, such as Salesforce.
Preferred:
- Background in observability, performance monitoring, DevOps, or consumption-based platforms.
- Experience in building or scaling a customer success or renewals function.
- Project Management Experience (PMP qualification is a bonus).
- Experience with G Suite, Groove, Periscope, or similar sales/customer engagement tools.
Benefits
- Healthcare, dental, and vision coverage.
- Parental leave and planning.
- Mental health benefits.
- 401(k) plan and match.
- Flex time-off.
- 11 paid holidays.
- Volunteer time off.
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs.
That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth. Visit: www.newrelic.com.
Atlanta, GA