Manager, Service Delivery Enhanced Services
$107.2k/y-$160.8k/y
F52 days ago
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OnsiteFull-timeSenior
Summary
F5 is seeking a Manager, Service Delivery Enhanced Services to lead a team of service delivery managers in Seattle, WA. The role focuses on delivering exceptional customer experiences and managing complex customer interactions for Fortune 500 clients.
About the Role
As the Manager for Service Delivery Management, you will lead a team responsible for orchestrating both reactive and proactive support in complex environments. Your responsibilities include coaching and developing talent, managing customer interactions, providing feedback on new products, and overseeing efforts to improve customer management efficiencies. You will also act as a communication conduit across various departments to ensure stellar success in service delivery.
About You
Required:
- 12 years of management experience, preferably with Fortune 100 customers.
- BA/BS Degree or equivalent.
Preferred:
- Experience in a technical support role.
- Understanding of case management ticketing systems and workforce management programs.
Benefits
- Competitive salary range of $107k–$161k.
- Incentive compensation, bonuses, and restricted stock units.
- Comprehensive benefits package including health, dental, and vision coverage.
F5
F5, Inc. (NASDAQ: FFIV) is the global leader that delivers and secures every app. Backed by three decades of expertise, F5 has built the industry’s premier platform—F5 Application Delivery and Security Platform (ADSP) —to deliver and secure every app, every API, anywhere: on-premises, in the cloud, at the edge, and across hybrid, multicloud environments. F5 is committed to innovating and partnering with the world’s largest and most advanced organizations to deliver fast, available, and secure digital experiences. Together, we help each other thrive and bring a better digital world to life.
Seattle, WA