Manager, Workforce Management
GEICOHighlight
Summary
About the Role
About You
- Minimum of 4 years of experience in workforce management within a contact center environment.
- At least 3 years of leadership or supervisory experience managing WFM teams.
- Proven expertise in scheduling, forecasting, and intraday management using workforce management platforms such as NICE.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Excellent verbal and written communication skills.
- Bachelor's degree in business, Finance, Operations Management, or a related field.
- Proficiency in analyzing workforce metrics to identify trends and implement strategies.
- Experience with PowerBI, Microsoft Excel, and other reporting tools.
Benefits
- Comprehensive Total Rewards program including personalized coverage for well-being.
- 401K savings plan with a 6% match, performance incentives, and tuition assistance.
- Workplace flexibility and the ability to work from anywhere in the US for up to four weeks per year.
GEICO (Government Employees Insurance Company) offers a variety of insurance such as vehicle, property, business, life, umbrella, travel, pet, jewelry and more. The company, which was founded in 1936, is the third-largest auto insurer in the United States and insures vehicles in all 50 states and Washington, D.C. GEICO, a member of the Berkshire Hathaway family of companies, constantly strives to make lives better by protecting people against unexpected events while saving them money and providing an outstanding customer experience. Visit geico.com to learn more ▪️ Building a Diverse Workforce ▪️ We are building a diverse and inclusive workforce. GEICO is dedicated to fostering a workplace where everyone feels valued, respected and supported. Our company is focused on building a diverse workforce through a culture of intentional inclusion. ▪️ Supporting Our Communities ▪️ Our commitment to being an engaged and involved corporate citizen is important to us. We work with supportive partners across the country that help us provide resources for people in need. Authenticity and inclusiveness are paramount as we give back to our communities. ▪️GEICO Cares ▪️ Our employees can make a big impact by participating in company-wide social impact programs such as Giving Back Together and FastPitch. They can also volunteer with local and national organizations such as Shoes That Fit, Reading is Fundamental, and more. To learn more, visit GEICO in the Community. GEICO Has Office Locations In: Regional offices: • Buffalo, New York • Dallas, Texas • Fredericksburg, Virginia • Indianapolis, Indiana • Lakeland, Florida • Macon, Georgia • San Diego, California • Tucson, Arizona • Virginia Beach, Virginia • Woodbury, New York Service centers: • Honolulu, Hawaii • Kansas City, Kansas • Iowa City, Iowa Claims centers: • Houston, Texas • Marlton, New Jersey • Seattle, Washington Headquarters Chevy Chase, MD