Market Director , Experience of Care - Virginia and South Carolina Markets
Bon Secours Mercy Healtha day ago
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OnsiteFull-timeSenior
Summary
Bon Secours Mercy Health is seeking a Market Director, Experience of Care for the Virginia and South Carolina Markets, located in Richmond, VA. The role focuses on leading market-based teams to enhance the experience of care and achieve key performance indicators.
About the Role
As the Market Director, Experience of Care, you will deploy system strategies and tactics to improve care experiences, collaborate with facility leadership for performance improvements, and manage data reporting and analysis. You will also participate in committees to align on care strategies and support market leadership with resources and insights.
About You
Required:
- Bachelor's degree in healthcare, nursing, or a related field.
- 7-10 years of experience in experience of care or customer relations with proven responsibility in influencing stakeholders.
Preferred:
- Master's degree in healthcare, nursing, or a related field.
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions.
- Medical, dental, vision, and prescription coverage, along with HSA/FSA options.
- Paid time off, parental and FMLA leave, short- and long-term disability.
- Tuition assistance and professional development support.
Bon Secours Mercy Health
On September 1, 2018 Bon Secours Health System and Mercy Health combined to become the United States’ fifth largest Catholic health care ministry and one of the nation’s 20 largest health care systems. With 48 hospitals, thousands of providers, over 1,000 points of care and over 60,000 employees Bon Secours Mercy Health serves communities across seven states and Ireland. We are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. By utilizing robust measurement and reporting processes, we hold ourselves accountable for enhancing care and improving outcomes for our patients, residents and clients.
Richmond, VA