Medical Call Center Supervisor
Chapa-De Indian HealthHighlight
Summary
About the Role
About You
- 3+ years of healthcare call center operations experience, including scheduling workflows, insurance verification, and patient access management.
- 3+ years of insurance eligibility experience, including Medi-Cal, Medicare, workers' compensation, auto, and private insurance.
- Proficiency with Electronic Health Records (EHR) - preferably eClinicalWorks or similar platform.
- Strong communication and technical skills, including knowledge of HIPAA regulations and proficiency in Microsoft Office (Word, Excel, PowerPoint).
Benefits
- Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
- 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked).
- Retirement Plan with 6% match.
Chapa-De Indian Health operates non-profit community health centers in Auburn and Grass Valley, California that provide adult and pediatric primary medical care, nutrition and health education, women’s health services, dental care, orthodontia, mental health counseling, psychiatry, optometry, and pharmacy services. The mission of Chapa-De Indian Health is to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high-quality, compassionate care. We serve over 20,000 patients each year and continue to expand our services based on the needs of our communities. We are dedicated to providing high-quality care regardless of financial situation or ethnicity. Our passion is to care for American Indian and Alaska Native people as well as low-income individuals and families. We are a healthcare safety net provider and accept Medi-Cal, Medicare and have a sliding fee scale based on income for the uninsured.