Member Care Fraud Specialist
a day ago
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OnsiteFull-timeEntry
Summary
Allegacy Federal Credit Union is seeking a Member Care Fraud Specialist to join their team in Greensboro, NC. The role involves assisting with inbound member inquiries related to fraud in a call center environment.
About the Role
As a Member Care Fraud Specialist, you will be the initial point of contact for member inquiries regarding fraud. Your responsibilities will include opening fraud cases, reviewing alerts, and collaborating with various departments to investigate and resolve fraud-related issues. You will also analyze financial transactions to identify unusual behavior and ensure compliance with regulatory standards.
About You
Required:
- High school diploma or equivalent.
- Excellent telephone and written communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong analytical and problem-solving skills with attention to detail.
Preferred:
- Past experience in a credit union call center.
- Familiarity with fraud prevention techniques.
- Strong background in customer service or member relations.
- Broad knowledge of DNA-core system.
Allegacy Federal Credit Union
For 56 years, Allegacy Federal Credit Union has helped its members, employees and the communities it serves be their best by helping all make smart financial decisions. Allegacy has become one of the largest credit unions in North Carolina, serving more than 177,000 members worldwide with 1.4 billion in assets under management in Allegacy Investment Group. With roots in Winston-Salem, Allegacy has 18 locations across the Triad and Charlotte areas, and nine high school student-run credit unions. Allegacy offers personal and business financial services to its members, including the employees, retirees, and families of more than 5,000 companies throughout the country. To learn more, visit Allegacy.org.
Greensboro, NC