Member Experience Officer – Educational Systems Federal Credit Union – Jobs in Lexington Park, MD | OpenJobs AI

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Educational Systems Federal Credit Union

Job Details

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Member Experience Officer

Educational Systems Federal Credit Union

a day ago

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OnsiteFull-timeEntry

Summary

Educational Systems Federal Credit Union is seeking a Member Experience Officer to join their team in Lexington Park, MD. The role involves providing exceptional service and sales support to members while managing branch operations in the absence of management.

About the Role

As a Member Experience Officer, you will be responsible for delivering a variety of sales and service functions, including providing information on Credit Union services and effectively cross-selling products that meet members' needs. You will manage day-to-day branch operations when necessary and support membership and asset growth through participation in sales campaigns and community outreach. Your goal is to ensure a positive member experience by actively listening to their needs and resolving concerns.

About You

Required:

High school diploma or equivalent GED; Associate degree preferred.
Minimum three (3) years financial institution experience required.
Experience selling and cross-selling products or services in a financial institution.
Ability to perform intermediate mathematical calculations.
Excellent verbal and written communication skills.
Ability to function in a financial institution branch environment and utilize standard office equipment.

Preferred:

One (1) year supervisory experience.
One (1) year experience in outside sales and/or business development.
Must complete process to become a notary within 6 months of employment.

Educational Systems Federal Credit Union

For us, it’s an honor to support education. We are proud to serve the education community and the extraordinary people who share a remarkable commitment to making a difference.

Our vision is to make financial wellness and stability accessible for all the communities we serve. Our mission is to empower individuals and communities through accessible financial solutions. We are committed to fostering financial well-being by providing competitive solutions, personalized services, and educational resources. By building strong partnerships, supporting community growth, and promoting financial literacy, we strive to create a brighter future for our members, Ambassadors, and the communities we serve.

Educational Systems Federal Credit Union is one of the largest credit unions in Maryland, serving over 85,000 members.

Lexington Park, MD