Search for Member Service Representative roles in Watsonville with part-time scheduling, requiring cash handling experience and customer service skills, ideally within a financial services industry.

Okay, I've searched for Member Service Representative roles in Watsonville that are part-time, requiring cash handling experience and customer service skills, specifically in the financial services industry. I have found 27 positions available for you.

Member Service Representative

Watsonville, CA

Part Time

cash handling

customer service

Financial Services

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Member Service Representative (MSR) at Bay Federal Credit Union serves as the front line of customer engagement, fundamentally tasked with processing financial transactions and enhancing member experiences. Success hinges on not just accuracy in transaction handling but also in cultivating a positive image of the credit union. The MSR must embody the values of local service and community involvement while balancing transactional efficiency with personalized customer interaction. Key responsibilities include effectively communicating product offerings, resolving member concerns, and supporting daily branch operations. As such, the role requires both attention to detail and the ability to connect emotionally with members. This dual focus fosters customer loyalty and retention, which are central to the credit union’s community-oriented mission. Interactions will involve addressing various concerns, requiring problem-solving skills and collaboration across departments to resolve issues in a timely manner. Performance will likely be assessed through metrics such as the Voice of the Member (VOM) scores, reflecting success in delivering exceptional service and contributing to overall organizational goals promoted by the credit union's mission.

Company Analysis:

Bay Federal Credit Union, established in 1957, occupies a unique niche as a locally-owned financial institution, leveraging its strong community ties to deliver financial services within Santa Cruz, Monterey, and San Benito counties. It represents a member-focused, not-for-profit cooperative model, which deeply influences the role of the Member Service Representative. The culture appears to be commitment-driven, emphasizing community involvement and employee empowerment. Such values likely result in a collaborative, supportive work environment where positivity and service are celebrated. Since the credit union is driven by its historical roots in education and community support, the MSR’s role extends beyond transaction processing; they are positioned to educate members about financial products, embodying the organization's commitment to financial wellness. The impact of the MSR extends into community relations, enhancing not only the individual member's experience but also the overall reputation of Bay Federal. Given the strong emphasis on community outreach and engagement, the position not only serves immediate operational needs but is also integral in supporting Bay Federal's larger goals of community enrichment and member education.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to deliver excellent customer service under pressure.
Describe a situation where you went above and beyond for a customer. What was the outcome?
Can you share an experience where you had to resolve a conflict or misunderstanding with a customer?
How do you prioritize tasks when faced with multiple customer requests at the same time?
What strategies would you use to effectively communicate Bay Federal's products to a member who is unfamiliar with them?
How do you ensure the accuracy of financial transactions when processing member requests?
Can you give an example of how you've used technology in your previous roles to improve service delivery?
How would you handle a situation where a team member is struggling to fulfill their duties during a busy period?
Imagine a member approaches you with a complaint about a product. What steps would you take to address their concerns?
Why are you interested in working at Bay Federal Credit Union specifically?
How do your personal values align with Bay Federal's mission of community contribution and member service?
What do you understand about the role of a Member Service Representative in promoting financial wellness in the community?
What is your understanding of Bay Federal’s community involvement, and how might that influence your work?
What questions do you have about the professional development opportunities that Bay Federal offers?

Job Details

Overview Company

Member Service Representative

$22/h

Bay Federal Credit Union

a day ago

Highlight

OnsitePart-time6+ monthsEntry

Summary

Bay Federal Credit Union is seeking a Member Service Representative to join their team in Watsonville, CA. The role involves processing financial transactions, providing accurate information, and promoting Bay Federal's products and services.

About the Role

As a Member Service Representative, you will proactively work with members to process their financial transactions, provide accurate information, and communicate product and service benefits. You will support branch operations, adhere to credit union policies, and assist with daily branch operations, including opening and closing procedures.

About You

Required:

A high school diploma or equivalent.
Experience using a PC for work tasks, comfortable with Microsoft Office, the Internet, and internal systems.
At least six months of experience handling cash and providing excellent customer or member service.

Preferred:

A background in sales or sales training, or a strong willingness to learn and grow in this area.

Benefits

401k Matching – $1 for $1 company match up to 5% of pay.
Eligibility to participate in annual bonus plan.
Medical, Dental, Vision, Life Insurance, and Long Term Disability coverage.
Employee Assistance Program that supports 6 face-to-face sessions per person, per reason.
A wellness program that supports physical, financial, and emotional health.
Supplemental benefits such as Pet Insurance and Aflac.

Bay Federal Credit Union

Bay Federal Credit Union was started in 1957 when local school teachers pooled their money together to start a credit union. That investment has grown through an amazing journey of involvement into the area’s largest locally-owned financial institution, with over $1.6 billion in assets. Bay Federal provides full service financial products and solutions to Santa Cruz, Monterey, and San Benito counties. Whether a community member is looking to buy a home, purchase a car, save some money, or access the latest in banking technology, our local and friendly employees are here to help.

As a local, member-owned, not-for-profit financial cooperative, we are passionate about contributing to the community and being an integral part of its incredible story. Each year, our employees volunteer their time and donate their money to local non-profits, schools, and events. Our managers serve on local boards in an effort to be involved, to understand challenges, and, most importantly, to make a real difference.

Bay Federal also supports countless local organizations that provide community improvement programs, as well as area schools, through organizational partnerships and sponsorship.

From our founding as a teacher’s credit union, Bay Federal has continued our commitment to education. We offer annual student scholarships and run a financial education and outreach program that touches the lives of more than 3,000 community members — most of them students — per year.

Bay Federal's story continues to grow. In 2019, we were named the "Best Credit Union to Work For" by Credit Union Journal! We have a thriving culture of excellent service, community support and fun.

We look forward to continuing our story, and hope that you will be a part of it!

Anyone who works, lives, attends school, volunteers, or worships in Santa Cruz, San Benito, or Monterey Counties is eligible to join Bay Federal!

Watsonville, CA