Member Services Representative
UFCUHighlight
Summary
About the Role
About You
- High school diploma or equivalent.
- One (1) year of customer service, call center, or related high-volume call experience.
- One (1) year of effectively using multiple computer programs simultaneously.
- Ability to work comfortably in a fast-paced, high-volume call center.
- English/Spanish bilingual.
- Credit Union experience.
- Knowledge of accounting, credit and lending principles.
- Knowledge of credit union products and services, policies, procedures, laws and regulations.
Benefits
- Competitive compensation.
- Comprehensive benefits package including medical, dental, and vision coverage.
Empowering our Members to achieve financial success and brighter futures. Federally Insured by NCUA. Equal Housing Lender. We’re a Member-owned, non-profit credit union on a mission to advance opportunities for a better life in Central Texas. We believe in making financial health a reality in our community so that every person has the tools and guidance to achieve their financial goals and dreams. Simply put, our philosophy is “people helping people,”, especially in our focus areas of education funding, job access, and affordable housing. Real results are delivered daily, in every interaction, with the excellent customer service our Members love us for. Our commitment extends to promoting financial inclusion, equity, and economic opportunity for our community. UFCU has made a public pledge to advance diversity, equity, inclusion, and belonging. We value diversity, and in our organization, everyone can expect to feel valued, safe, included, and respected. (You can read more about what makes us different here.) We rely on our employees to put our worthy mission into action, and we treat them with the love they deserve! Our employees maintain a healthy work/life balance, which includes competitive compensation, health care, generous paid time off, continuing education support, 401(k) matching, family leave, and much more. Employees get 32 hours of paid time off every year to volunteer with organizations they believe in. In fact, we have won awards for being a great employer—“Exceptional Workplace Award” (Gallup), “Best Places for Working Parents” (Early Matters Greater Austin), and “Innovative HR Teams award” (HRT), to name a few. We have also won several regional business awards for our outstanding financial services.