Member Support Specialist (Mon-Fri 11am-8pm EST)
Revive4 days ago
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OnsiteFull-timeEntry
Summary
Revive is seeking a Member Support Specialist to join their team in Ponte Vedra Beach, FL. The role involves providing exceptional support to members through various communication channels and ensuring their healthcare needs are met.
About the Role
As a Member Support Specialist, you will be responsible for answering incoming calls, emails, and chats from members and care coordinators. Your duties will include resolving member concerns, managing web support tickets, assisting with member education, and serving as a liaison between members and other departments. You will also need to demonstrate excellent customer service skills and adhere to HIPAA standards while handling protected health information.
About You
Required:
- High school diploma or GED required.
- Two (2) or more years of call center experience.
- Previous experience working with health insurance or in a healthcare environment.
- Computer literate with strong data entry skills.
- Customer service-oriented.
- Excellent verbal and written communication skills.
- Strong active listening skills.
- Impeccable telephone skills and telephone etiquette.
- Ability to maintain composure in challenging situations.
- Excellent problem-solving skills.
- Organized, detail-oriented, and task-oriented.
- Ability to multi-task and be flexible.
- Ability to work in a fast-paced, team-oriented environment.
- Self-motivated and a team player.
Preferred:
- Ability to propose new, better solutions.
Revive
Tired of complex, underused healthcare benefits? Revive changes the game. We offer a standalone virtual care clinic that sits outside traditional medical plans, giving employees seamless access to primary care, mental health counseling, pharmacy, and weight health support. It’s healthcare that’s easy to navigate, drives real engagement, and saves you money. Revive isn’t just a benefits package—it’s the future of whole-person care for companies ready to lead. Are you in?
Ponte Vedra Beach, FL