Merchant Training and Oversight Specialist
FirstCashHighlight
Summary
About the Role
About You
- High School Diploma or equivalent required; College Degree preferred.
- Minimum of 2 years of training, customer service, or call center experience.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM platforms.
- Excellent time management and organizational skills.
- Bilingual (English & Spanish) – Highly desirable.
- Experience in training, coaching, or education roles.
- Knowledge of consumer finance, merchant services, or compliance-related processes.
Benefits
- Competitive Compensation + Growth Opportunities
- Comprehensive Benefits Package (Medical, Dental, Vision, 401(k) Matching, PTO)
- Collaborative & Fast-Paced Work Environment
- Ongoing Professional Development & Training
FirstCash is the leading international operator of pawn stores with more than 2,800 retail pawn and consumer lending locations in 25 U.S. states and the District of Columbia and in Latin America, which includes all the states in Mexico and the countries of Guatemala, El Salvador and Colombia. The Company employs approximately 18,000 people between the U.S. and Latin America. FirstCash focuses on serving cash and credit constrained consumers primarily through its retail pawn locations, which buy and sell a wide variety of jewelry, consumer electronics, tools, household appliances, sporting goods, musical instruments and other merchandise, and make small consumer pawn loans secured by pledged personal property. FirstCash is a component company in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®.