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Job Analysis:
The IT Administrator – Microsoft Exchange role at SHI is fundamentally about ensuring the efficiency and reliability of the organization’s email and messaging system. Primary responsibilities include managing both on-premises and cloud-based Microsoft Exchange environments, configuring user accounts, and troubleshooting email-related issues. The expectation is that the administrator not only responds to incidents but proactively enhances the usability of the systems through automation and script development. Key qualifications such as extensive experience with Exchange (both on-premises and online), proficiency in PowerShell scripting, and familiarity with allied tools like Teams and Mimecast underscore the technical proficiency required to navigate and optimize these environments. The role's demands also include problem-solving skills, adaptability, and effective communication, as the administrator will interact with various teams to troubleshoot and resolve issues. Success in this position would manifest in the form of seamless email operations, reduced incident response times, and positive end-user experiences, particularly through initiative-taking and detailed attention to the systems being managed.
Company Analysis:
SHI International Corp. represents a key player in IT solutions and services, recognized for its immense commitment to client-centric service—a hallmark of its 'concierge approach.' As a minority and woman-owned business, SHI underscores diversity, which suggests a workplace that values varied perspectives and equitable practices. The culture appears to emphasize growth, innovation, and employee well-being, indicating that individuals in this role will likely be expected to contribute not only to technical solutions but also to a collaborative and supportive working environment. Given that SHI has seen continual growth and holds a significant market position, the IT Administrator’s role will likely be influential in ensuring the technological reliability necessary for ongoing service excellence. The strategic alignment of this position reflects the company’s broader goals to enhance efficiency and system reliability, ultimately facilitating client success and satisfaction. With a large support team and commitment to employee development, there is room for the administrator to grow and evolve within the organization, adapting to emerging technologies and operational needs.