Mobility Help Desk Specialist
TeleSource, Inc.Highlight
Summary
About the Role
About You
- Proven track record of delivering excellent customer service.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to clearly document issues and procedures.
- Detail-oriented with the ability to manage multiple requests efficiently.
- Experience with technical support or help desk environments.
- Knowledge of mobile devices and mobile operating systems (iOS, Android).
- Experience supporting mobile devices in a corporate or help desk environment.
- Familiarity with ticketing or service management systems.
- Basic understanding of wireless carriers or mobile device management.
Founded in 1996, TeleSource, Inc. was established to address common complaints that Fortune 500 companies were experiencing with soaring expenses and time-consuming billing disputes. Even though our portfolio has expanded since then, we remain focused on and dedicated towards our vision to revolutionize the telecommunication industry and managed services business sector with innovative solutions and superior customer service. Our dedicated staff coupled with our detailed auditing and optimization processes completely eliminates the complexities of managing wireline, wireless and other communication technologies and services. We provide a comprehensive analysis that ensures the highest visibility to your data while promoting cost-saving opportunities with the use of our intuitive user-centric portal and completely customized reporting that changes with your business needs. The results that our customer service teams combined with our expense management and project management efficiencies allow you to be more agile and proactive with your business goals. We are your complete communications technology solutions provider. For more information call 800-849-0555 or visit us online at www.telesourceinc.net Affiliations: Telesource is a proud sponsor of all our Veterans and Veteran assisted programs nationwide. Active member of TEMIA (Technology Expense Management Industry Association) Active member of the ATA (American Trucking Association) Active member of the AENC (Association Executives of North Carolina)