Monitoring Technical Support Engineer
VertivHighlight
Summary
About the Role
About You
- Bachelor's or associate's degree in computer or electrical engineering or equivalent training and experience.
- Minimum three years' experience interacting with customers in a support role.
- Minimum three years' experience in Monitoring or BMS/BAS systems.
- Excellent technical knowledge of Vertiv Monitoring products or similar systems.
- Strong troubleshooting skills and effective documentation.
- Minimum six years military experience in computer, networking, or electronic fields.
- Experience working directly with sales teams to resolve customer problems.
- Proficient in Microsoft Office products, especially MS Outlook, Excel, and SharePoint.
- Basic understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, BACnet, SNMP.
Benefits
- Remote work flexibility.
- Opportunities for professional development and training.
- Participation in a high-performance culture focused on innovation.
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments. As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready. With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption. Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification. The world depends on data we power and cool™