Okay, I've searched for Network Engineer roles in Olathe, KS, specifically focusing on Routing & Switching, Data Center, and Security technologies, with a requirement of 8+ years of experience. I found 72 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Network Engineer IV position at ISG Technology focuses fundamentally on providing advanced technical support and expertise in network environments, including Routing & Switching, Data Center, Wireless, Security, and Collaboration. This role is pivotal as it not only resolves escalated support tickets but also engages in project execution, directly impacting customer satisfaction—a core value at ISG, where CSAT remains at an impressive 97%. Candidates must possess both strong technical skills and interpersonal abilities to communicate effectively with diverse stakeholders, as collaboration with Sales and Service Delivery teams is essential. Success here means enhancing operational efficiency while fostering positive customer relationships, showcasing a blend of technical acumen and service orientation.

Company Analysis:

ISG Technology operates within the competitive IT services sector, recognized for its leadership and notable accolades such as being listed in CRN’s Top Managed IT Service Providers. As part of the Twin Valley family, the company takes a values-based approach to business, emphasizing customer education and strategic technology roadmapping. The culture suggests a focus on teamwork, resilience, and continuous improvement, indicating an environment that values collaboration and innovation. The Network Engineer IV role is integral to achieving ISG's broader business objectives by providing critical support that drives customer loyalty and operational success, positioning the engineer as a trusted problem-solver and reliable resource in the fast-paced world of IT services.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex network issue. What steps did you take?
• How do you prioritize your workload when you have multiple support tickets to address at once?
• Describe a situation where you had to collaborate with a team to achieve a project goal. What was your role?
• Can you provide an example of how you have adapted to a significant change in a project or technology?
• How would you approach diagnosing a problem with a network device that had no prior history of issues?
• What techniques do you use for effective documentation and communication when handing off technical tasks?
• Imagine you are receiving calls for service desk overflow and get a call about a network outage at a client site. How would you proceed?
• Suppose you notice an emerging technology trend that could impact our clients. How would you present this to your team?
• Why are you interested in working at ISG Technology specifically and how do you see yourself contributing to our mission?
• How do the company's core values resonate with your personal values and professional conduct?
• What questions do you have about the team you would be working with here?
• Can you describe ISG Technology's approach to customer satisfaction and how it influences your work?
• What strategies do you use for keeping current with new networking technologies and certifications?
• How do you handle situations where a customer is dissatisfied with the support they received?